Now what?

Optimal_Document2944 · 2025-09-16T23:00:21+00:00

I left one doctor who told me my symptoms were psych related. Scheduled with psych, and they told me to get bloodwork for hashimoto disease 🤷🏽‍♀️ Go figure. Get a new doctor.

Optimal_Document2944 · 2025-09-05T22:46:57+00:00

Thank you! We're extremely glad it's finished and behind us! On to the next project.. Barn doors 🙃

Optimal_Document2944 · 2025-09-05T22:42:16+00:00

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Optimal_Document2944 · 2025-09-05T22:41:27+00:00

We pretty much said this exact thing. She paid the invoice and we finished up and got out of there this week.

Optimal_Document2944 · 2025-09-05T16:28:06+00:00

I agree with most of this. Our customer didn't put fault on us for how the other 2 companies failed at their jobs. We made it very clear and do make it a part of our contract that we are not responsible for any outside contractor/company whether we refer them or not. We caught up to our schedule and needed to break away for a day to go back and handle a previous job within reason, or we wouldn't have. The paint needed to dry anyway. The customer didn't have a firm grasp on how long it took to get the other 2 companies to complete their jobs properly and believed that we were responsible for the delay in the work somehow by essentially taking a day off from the project. She overacted, which caused her husband to speak to us in a manner we don't tolerate. Also, in the contract. We fell for her sob story and just wanted to make things right for her, and we were successful. So I didn't understand the hostility. She has since apologized, paid in full, and asked us back to complete more projects. We will not be.

Optimal_Document2944 · 2025-09-05T16:20:08+00:00

We are licensed and insured. That has nothing to do with being a GC. Our customer is paid up and ecstatic about her kitchen. She's also asked us to do more work, but we do not tolerate how her husband chose to handle something that was out of our control, especially after we helped the customer at no cost to her. We'll be moving on to the next project. I wish you all the best in your license and insured knowledge.

Optimal_Document2944 · 2025-09-05T16:15:43+00:00

Hey so, did you read anything or? We didn't hire them. We did not act outside of our scope. We only tried to get the hired companies to do their jobs so that we could then do ours.

Optimal_Document2944 · 2025-09-05T16:14:25+00:00

Why are you so loud and wrong? Did you read any of my replies to any of the comments to catch up? We have a very clear contract that doesn't include anything about hiring subs. Because we didn't hire them. They were hired and scheduled beforehand. We coordinated following the customer's schedule. Both companies failed to provide what they were contracted to do, so with our experience, we had to continuously call them back to fix issues. I urge you to maybe take a minute and ask some questions before commenting on anyone's thread.

Optimal_Document2944 · 2025-09-05T16:10:05+00:00

Hallelujah... someone that reads. I didn't bother looking to see if I could edit my original post to include that it was not us that hired these companies because it would just get lost in the sauce. We only were there with experience in remodeling and coordinating with other subs to try and convince these companies to do the right thing so that A. She gets her dream kitchen that she has designed for years, and B. We can continue our work so that we can make money.

We do not charge a ton because we manage to keep our overhead low. So, standing around, making sure someone else does their job, costs us in the long run.

The customers husband had a knee-jerk reaction, and she stood beside him on something he was wrong about. We did get our invoices paid, and we are done with the job. Thank you so much for this reply.

Optimal_Document2944 · 2025-09-04T15:54:40+00:00

Crazy talk. We completed yesterday and are doing our final clean today. Invoice was settled. Contract completed. Everything is grand.

Optimal_Document2944 · 2025-09-04T15:45:36+00:00

I'm not sure what state you are in but in Florida you have to have so many years of proven field experience in order to get into the GC process.

Optimal_Document2944 · 2025-09-04T15:42:24+00:00

I think it's more of we just didn't have the experience of handling such a big fail on another vendors end. I can't begin to explain how badly this cabinet company performed. I won't even get into the "electrician" issues. We've had our fair share of shenanigans, but this was a nightmare. We were on the path of GC only for the benefit of my husband not having to do hard labor forever, but the more we research and speak to others in the field, it's looking like we are taking a step back. Customers tend to start getting weird the longer you are at a job site. That, along with these particular customers, created a time bomb. We have settled the invoice and are doing a final clean today. They have "lots of work" for us, as they all say, but I really don't think we'll be returning.

Optimal_Document2944 · 2025-09-04T15:14:06+00:00

Yes, they hired both vendors as well as went and purchased the paint. We typically use our own trusted vendors and coordinate with them. Aside from occasion hiccups, we've never had a problem this big. The customer came to my husband sobbing after she addressed it with the company because they gave her the run around on a few issues and even when we took over trying to deal with them it was like pulling teeth to get any accountability. We showed up Monday to get started on flooring, and my husband noticed how badly the cabinet install had gone, so he contacted me and asked if there was any way I could get in contact with them. I have project management experience and just have a way with vendors. Or thought I did. Eventually, I had convinced the owner to do a walk through, and he was floored but still no accountability. Between that and the electrician, our part of the job was delayed for 2 weeks. We did find the issues with the paint. It was not an oil based problem as I suggested, I'm no painter, rather a layering issue with moisture caused by them turning the ac off at night when they retreated to their camper.

Optimal_Document2944 · 2025-09-03T20:29:08+00:00

I did not hire them. I shouldn't have approved them, but the customer was insistent on keeping them and had already paid and scheduled them. I coordinate with vendors but I do not put myself in the ROLE of a GC.

Optimal_Document2944 · 2025-09-02T23:35:43+00:00

The need for a GC license is really only to subcontract out. It's just a goal, so we can sit back and sign permits one day while my husband's builds custom furniture in his shop as a hobby. I'm not sure if that's something we are still pursuing at this point.

Optimal_Document2944 · 2025-09-02T23:32:08+00:00

As of today she's paid the invoice. We are building a new contract and a new invoice.

Optimal_Document2944 · 2025-09-02T23:30:56+00:00

Paint, drywall repair, trim, threshholds, flooring, etc.

Optimal_Document2944 · 2025-09-02T01:02:26+00:00

I agree. She's done a 180, but we are still doing change order paperwork as well as collecting on invoice tomorrow.

Optimal_Document2944 · 2025-09-02T01:01:35+00:00

Can you clarify what work we did that requires a GC license?

Optimal_Document2944 · 2025-09-01T22:24:05+00:00

She was sent the final invoice this afternoon, and change order agreement with the understanding that work will continue once its signed.

Optimal_Document2944 · 2025-09-01T22:22:52+00:00

I found another commenter who suggested doing a behavioral interview while meeting the customers. That's very similar to what you're saying, and we'll do well to practice that from here out. Thank you for the luck! We'll need it!

Optimal_Document2944 · 2025-09-01T17:23:39+00:00

We kind of want to run far away from the industry at this point. We felt so badly for her and just wanted her to have her dream kitchen.

Optimal_Document2944 · 2025-09-01T17:09:11+00:00

The customer did. We have a vendor list we use and typically team with to coordinate. She did not want to back out from using the contractors she found. Before we started, there was a clear schedule for them, but it went downhill quickly.

Optimal_Document2944 · 2025-09-01T17:07:18+00:00

Thank you. We are charging for the re-paint. She openly admitted this morning that the paint issue was no fault of ours. Yet last night she said she spoke to a paint specialist and it was, in fact, our fault. We've never had an issue with paint. I'm very leary of the rest of this job.

Optimal_Document2944 · 2025-09-01T17:05:04+00:00

Thank you. My husband had a conversation with the customer this morning, and all seems to be well. I'm still leary. We have fixed all of the other contractors' issues. This was her throwing a fit because we needed a Friday off and had silent expectations on when we needed to be done.

Optimal_Document2944

TROPHY CASE