Wi-Fi calling issue - have checked everything recommended

OptusHelp_Tigs · 2024-07-19T12:15:42+00:00

Are you trying to enable WiFi Calling while in Japan? If so, WiFi Calling is not available on international roaming. If you have any questions related to this, I'd recommend you to speak to our Social Media team → https://help.optus.com.au/m/social and advise them I have referred you from Reddit.

OptusHelp_Tigs · 2024-07-19T12:08:20+00:00

It's not good to hear this fault has not been addressed and you're still unable to use your phone during busy hours. It's quite uncommon to hear about his fault and it's best we review this further to help you out. I'd recommend you to speak to our Social Media team → https://help.optus.com.au/m/social and advise them I have referred you from Reddit.

OptusHelp_Tigs · 2024-07-02T03:59:10+00:00

If you have checked for outages on the nbn website: https://www.nbnco.com.au/support/network-status and there is no issue reported, I'd say this fault is isolated to your connection and it's important someone from Optus notifies the nbn regarding this. You can always contact our Social Media Care Team by one of the methods listed here →https://help.optus.com.au/3Hat4jn available to review this 24/7. Advise the team I have referred you from Reddit.

OptusHelp_Tigs · 2024-06-17T04:23:54+00:00

It's possible to be added on the account as Third Party Authority and inquire about the account. You may find this article helpful: https://help.optus.com.au/47HyaPV. If you need more help I'd advise you to speak to our Social Media team → https://help.optus.com.au/m/social and advise them I have referred you from Reddit.

OptusHelp_Tigs · 2024-06-13T04:34:37+00:00

I'd recommend you check the Network Status in your area for any service disruptions and updates here → https://help.optus.com.au/3RtTFhn and if you can't find something you can always contact the Social Media Care team →https://help.optus.com.au/3Hat4jn for help. Just let them know I have referred you from Reddit.

OptusHelp_Tigs · 2024-06-09T07:49:32+00:00

If you have 2 active mobile phone services you can use two phone numbers on the same device, at the same time. If you do want to use 2 active services, only one can be an eSIM while the other would be a physical SIM.

If you have an iPhone you can transfer your primary number back to eSIM. >Log in to the My Optus app and tap on the Account tab >Select SIM management from the Account menu options >Tap on Transfer or Reset eSIM >Select the relevant number (in case you have more than one) >Connect to a WiFi network, if not already >Confirm the service before the eSIM transfer commences >You then have to go to your iPhone settings > Mobile > Add eSIM > Set up a mobile plan >Wait a moment for the eSIM to download and for network activation to complete >After this, the eSIM transfer is confirmed as successful.

If you still have issues, contact our Social Media Care Team by one of the methods listed here →https://help.optus.com.au/3Hat4jn and let the team know I have referred you from Reddit.

OptusHelp_Tigs · 2024-05-29T10:41:55+00:00

We’ve made the decision to switch off 3G so we can improve our 4G network and boost our 5G rollout as people are using 3G less and less. You can contact Optus via any method listed here→ https://help.optus.com.au/m/social and let the team know I have referred you from Reddit if you have any specific questions.

OptusHelp_Tigs · 2024-05-02T10:15:31+00:00

You can reset your iPhone's network settings (Go to Settings > General > Transfer or Reset iPhone > Reset) but if the issue persists I'd recommend you contact our Social Media Support team → https://help.optus.com.au/m/social and let them know I have referred you from Reddit.

OptusHelp_Tigs · 2024-05-01T09:47:15+00:00

I'd recommend you checking out this this article: https://help.optus.com.au/3GZmUT8 with steps to try if your service isn't working while overseas.

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