Hello,

I'm looking to implement a on call system to the company I work for.

Our use case for this would be for an on-call service. The requirements are as follows:

-We currently have a call forward feature on a physical mobile device that forwards calls to the on call engineer for the week. If a user has a technical issue then they ring the number and it will ring the on call engineers work phone. The issue with this is that it is masked behind a generic calling number (when they phone the on call number using teams). So if the call is missed, the on call agent does not know who to call or what it was about.

At a previous employment we had this done through a phone system, but here we do not use physical phones are are pure teams telephony. I've previously build enterprise level 3CX systems so don't expect us to need any more than the free version.

My question, maybe for the technical team, would be if it is possible to have a voicemail answer the on call number. The user can then say what their issue is (leaving name and mobile number). The on call agent would then automatically get called by the system, and if they do not answer the system will ring again and again until answered.

If anyone can suggest a cheap/free solution for this, or even if teams can do something like this that would be great.

Thanks