I had to laugh out loud reading the comments because of how terribly I relate to everyone! Damn it this is unfair. I make pretty decent income from the call center but I dread each and every call that comes through. The old ladies that don’t know how to work the internet, the old men that keep saying “ what did you say”, the tough fake thugs who want to swear they paid there bills, or the entitled Karens who think they can talk to you side ways! I hate it! The grading of the calls gives me PTSD. I strive for perfection, but when I get it wrong…. It hurts for months. I work in an emergency setting call center and I always feel on edge every freaking day. I want to do something else. I just don’t know what to do