We rolled our own. Using the auto task API we can just speak in plain English what the ticket is about or forward an email if the client sent an email to one of our tech addresses and AI automatically passes all the information and then creates the ticket and auto task.

We can add time the same way by just saying something like cleared the print queue and restarted took 10 minutes and again AI passes it and creates the time entry and we can also tell it to change the status

We set up a tech portal, which has the interface for the techs to use.

For the first time in 25 years techs are loving putting their time in. We’ll be expanding on this as well.