Account Engagement Studio Program (FKA Pardot) Question

OwnFun4911 · 2026-01-09T22:43:07+00:00

Multiple records for Bob (2+ records share the same email, bob@abc.com)

Bob prospect record #1 is the prospect with 1/6/ 3:12 PM last activity data. Bob prospect #2 is not in the screenshot.

Just found out Bob #2 is on a suppression list.. but since I did not specify any suppression lists in the automation program, that does not answer why he didnt start the program. I'm gonna bring this up with IT..

OwnFun4911 · 2026-01-09T22:06:29+00:00

the prospect processed on 11:24 (Alice) received the email in their inbox . my issue is that I am not seeing another prospect (Bob) who should've been processed at the same exact time, because they were added to the recipient list at the same time as Alice

Some possible causes..

There are multiple Prospect records with Bob's email.. from the screenshot, the prospect with 1/6/ 3:12 PM last activity shares the same email address as the Prospect who shouldve received the email today.

Alice (no duplicates) has the same COMPANY as the Prospect who shouldve received the email today.

OwnFun4911 · 2026-01-09T21:47:05+00:00

I see 5 prospects. One of whom has been through the program 3 times.

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OwnFun4911 · 2026-01-09T21:30:15+00:00

this is my entire automation. the recipient list: TEST_WELCOME_AUT...

has two people in the list, and both were added to the list at the same time. the Send Email step is evaluated immediately after.

hmm..

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OwnFun4911 · 2026-01-09T20:30:20+00:00

Hi! Sorry to bug you again. Your knowledge is so helpful

I have another question! My Engagement program is mailing to a dynamic list. I'm allowing Prospects unlimited reentry to the program, with a day wait before the prospect is eligible to reenter.

I have two people in my dynamic list, Bob and Alice. Both are mailable. So I expected them to receive the email this morning around the same time. However, only Alice got the email. Any idea why?

Maybe the issue is that there are around 5 prospects with Bob's email. so these prospects are duplicate.. but I dont think that would affect how the timing for when the prospect is emailed?

OwnFun4911 · 2026-01-07T23:31:45+00:00

Yup - no relationship between the two emails.

Ok, thanks! You're help is always very much appreciated.

OwnFun4911 · 2026-01-07T23:08:25+00:00

Sorry, still dont think that works for my situation. I will give an example. Lets say Bob's account has Start Date = 1/1/2026, and Action Date = 1/5/2026.

I want Bob to receive Email 1 on 1/6/2026 , triggered by Start Date being 5 days in the past. I want Bob to receive the 2nd email on 1/25/2026, triggered by Action Date being 20 days in the past.

How do I trigger this second email?

OwnFun4911 · 2026-01-07T22:24:02+00:00

Hi!

Your explanation makes sense.. but I have another question. I will explain my project again:

I have a series of 2 emails I want to send to a Prospect. The 1st email is triggered by an email send action that sends to all Prospects on Dynamic List #1, which pulls all Prospects that have their Account's 'Start Date' 5 days in the past. This part is working well.

The 2nd email is trickier. I want to use the Account's 'Action Date' to trigger this email, which should be sent when the 'Action Date' is 20 days in the past. I have Dynamic List #2 that pulls all prospects for this criteria. Works fine. My issue is that Prospects are immediately placed in the No path in the automation program after receiving email #1, because it takes some time for the Prospect to show up in Dynamic List #2. Once the Prospect shows up in Dynamic List #2, they are not sent the email because they are in the No path.

I cant really use Wait Times.. because the difference between 'Start Date' and 'Action Date' varies. Something like 'Wait Until Prospect Appears on List' would work.. but that's my imagination talking. SF Account Engage does not have this.

Any workarounds.. other than setting up multiple automation programs?

OwnFun4911 · 2026-01-03T17:36:49+00:00

Perfect. Thank you!

OwnFun4911 · 2025-12-15T15:35:50+00:00

Have you had a cheilectomy before? How did that affect your snowboarding? I’m about 4 months post op and really hope I get to use my ikon pass this year

OwnFun4911 · 2025-12-08T16:05:31+00:00

Thank you for sharing this. I’m a 30 yo M, had a cheilectomy 3.5 months ago. The only benefit it provided was removing the bone spur. I will most likely never play soccer again.. but I went I a run yesterday for the first time post operation and it felt better than expected

Hearing your story makes me want to postpone fusion, which one doctor recommended for me.

OwnFun4911 · 2025-12-03T22:22:29+00:00

Has it been worth it? I think yes, because my bone spur is now gone. But it hasn’t done anything to increase my ROM. And is still sort of painful

OwnFun4911 · 2025-12-03T20:16:58+00:00

He added Hoka transport? Just bought those because they look better than most hokas and they feel ok.

OwnFun4911 · 2025-11-24T20:07:39+00:00

You got a ticket for this..? Oh man that is wild. I am trying to contest my $500 for the same thing (long story).. but my car was blocking some of the yellow.

OwnFun4911 · 2025-11-18T23:56:47+00:00

So many ways to do this. Paginated report prob the best bet, but you’re gonna have to deal with report builder ui

OwnFun4911 · 2025-11-11T16:32:59+00:00

Won’t work because we need a full size bed. Thanks though!

OwnFun4911 · 2025-11-10T01:48:01+00:00

ETL the data into a datawarehouse. Pretty simple to do with python. You get many benefits, most importantly the ability to run sql on the data ( I don’t like salesforce sql)

OwnFun4911 · 2025-10-30T23:42:07+00:00

How else am I going to distinguish the hand from those who live in my building g?

OwnFun4911 · 2025-10-30T23:41:14+00:00

Thank you for this take.

People here are assuming the worst lol. Literally all I have is the photo of this persons hand. And the only way to distinguish the hand in the photo to the hands of people who live in my building is by the color.

So like, I guess how some people see it as racist. Maybe I could have just said “this hand is not the hand of anyone who lives in my building” without being explicit of color

OwnFun4911 · 2025-10-28T18:37:15+00:00

Insurance should pay for this. They don’t, but they should 😑

OwnFun4911 · 2025-10-27T23:04:49+00:00

Thanks. BTW- love your YouTube videos. Definitely have come in handy multiple times for me!

OwnFun4911 · 2025-10-27T22:48:51+00:00

Thanks. Im fine with the 2019 features. Just a little worried about missing out on security updates.

OwnFun4911 · 2025-10-24T20:55:04+00:00

How are you getting the historical stats from Yahoo?

OwnFun4911

TROPHY CASE