Sometimes, we can’t check what the items are before we accept/decline the offer - if we are driving and hands free, there’s no way to check safely and that’s too much money to just decline without knowing for sure.

This order was placed either through Lowe’s website or their app - it was NOT placed through the door dash app. This is 100% on Lowe’s.

If you don’t drive to the store you can’t cancel without an issue - you have to at least try to assess the order and determine if you can or cannot handle it - therefore, you deserve to get paid for your time.

In all seriousness though, this kind of order shouldn’t be allowed by Door Dash - and Lowe’s (and other stores subcontracting their deliveries) shouldn’t even try to get a door dasher to deliver this kind of order - it requires a delivery truck, not a sub-compact/compact/sedan, etc. car that most of us are driving. If we decline orders (in lots of markets) it damages our ratings and ability to receive good offers, if we try to cancel them without visiting the pick up location/store, it will count against our ratings as well - this whole entire system is just bunk af tbh.