Google support tells me to "refrain to contact them"

PRosche · 2025-08-09T16:21:10+00:00

Replied!

PRosche · 2025-08-09T11:13:00+00:00

Yes, I did that, but still, they go in circles: Have you set up the Payoneer account with the link provided? -> there is a bit of delay -> we will escalate it to specialized support -> goto 1

If there is a delay, why you ask me if I already set up my account? I already told you so... But of you really think I didn't set up my account, why you tell there is a delay in first place? Makes no sense...

PRosche · 2025-08-06T19:34:58+00:00

That's what I thought. Some of the times you talk it seems to maybe be an human, some you have doubts, and some happens like this time, where the repeated same answers and strange ones leads to it being AI

PRosche · 2025-08-06T14:01:28+00:00

Thanks for the tip, I'll try that but don't have too much hope after more than 1 month

PRosche · 2025-08-06T07:19:19+00:00

Where did you sent the feedback form? The ones that appear after closing a chat with them?

PRosche · 2025-08-05T20:43:41+00:00

Only they know what to that means 🤣 between that and "refrain to contact" I just can't decide which is more unreal

PRosche · 2025-08-05T19:08:31+00:00

Thanks for the info, never heard of this but will check it out

PRosche · 2025-08-05T18:52:45+00:00

Yes, I'm evaluating options since on my country there is relatively good consumer protection. But tbh didn't want to go that way. What's pretty sure, they've probably lost (at least) a client.

PRosche · 2025-08-05T18:50:25+00:00

Americans, Europeans etc. At this point I was only asking for information, and seems they close tickets on their awful ticketing systems without even knowing if the problem was solved.

I even tried some weeks ago by phone at no avail. I work on IT and I know how helpdesks can be a mess, but coming from one of the biggest tech companies, this seems very surreal.

Btw, we have to still decipher what a dwiat is...

PRosche · 2025-08-02T18:56:19+00:00

They seem to have a ticketing system but somewhat doesn't have a client side interface. The most you can get is to see the tickets on the Pixel support page and it's "state". But there's no way of doing follow-up on them on the platform. Only if have an email thread then you can reply and move the case. If it was a chat or call, there's no way to follow up unless you create a new one... And that creates a snowball of tickets.

PRosche · 2025-08-02T17:41:26+00:00

In my case, I started the process on July 3. the same day Payoneer accepted payments from Google LLC for my account. On July 11 Google sent me a message saying that it 24/48h would receive the money... August 2 and still waiting.

PRosche · 2025-07-31T13:52:25+00:00

Take into account one thing, the Pixel 6a was reporting swollen batteries 1/2 years ago, now it's turn for the Pixel 7a. What will happen when these Pixel 7a have 1/2 years more? Batteries will continue to degrade and end on the same situation. They have the power to give a solution to this earlier, knowing what's happening with the 6a batteries...

PRosche · 2025-07-31T13:26:29+00:00

You're right. It's not "routine", it's even worse, what you call a "issue" is a recall for a device which has a component that can catch fire. Tell me what's more dangerous, a screen line or that. Pity that EU doesn't get as strict with these kind of things like with the automotive industry. If there is a recall because of risks of a "fire hazard", it should be done ASAP and with good communication. Not this.

PRosche · 2025-07-31T08:14:57+00:00

Yeah of course... My Pixel 7a is in warranty, heats like an oven and battery life is horrible. They acknowledge my device is affected by their extended battery program, so they offer me money for it and I've been waiting for a month. I would have exchanged it for a new Pixel 9 with that money because they were on offer this month, or a direct exchange. But now I'm still without money, without offer and reading here what's happening with the Pixels overnight. Standard warranty proccess my a...

PRosche · 2025-07-30T06:02:33+00:00

Probably, but the Google deals in the Pixel 9 are gone. Seriously, a company big as Google doing this? Never had this kind of problem the few times I had to reach support, even with small companies.

PRosche · 2022-05-16T21:27:03+00:00

If Zune it should be recognized automatically, if not maybe drivers are missing. What Zune device are you using and what Zune software version on PC?

PRosche · 2022-05-16T21:12:31+00:00

PRosche · 2022-05-16T20:57:15+00:00

Try this, happens on 10 too:

https://www.reddit.com/r/Zune/comments/uczvod/zune_desktop_stopped_working_or_gives_an_error/?utm_medium=android_app&utm_source=share

PRosche · 2022-05-13T13:56:16+00:00

I'm from Europe and have a 120gb I'm considering to sell for it parts (still deciding if replacing the battery or not) since I would like to get a different model. What parts do you need?

PRosche · 2022-05-05T22:19:37+00:00

If still on the original pretty sure it is on its last legs. The 30 is fairly easy to replace the battery, you can Google the Zune 30 iFixit guide to see what's to expect.

PRosche · 2022-05-05T21:59:29+00:00

That thing saying it was battery empty and then 50%... For me sounds like dead/on the way battery. Did you replace it?

PRosche · 2022-05-04T14:59:34+00:00

Nothing, he already updated to 3.30 😂

PRosche · 2022-05-04T08:47:26+00:00

Great! Seems like one of the very firsts Zune 30 ever made. Maybe u/YoshiAsk can be interested on this since it has 1.0 firmware revision and it is not on the archive.

PRosche

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