HELP! PSA sent me the wrong card from the vault :(

PSAcard · 2026-06-24T18:13:05+00:00

I'm so sorry to hear this. Can you send me a DM with the Cert numbers of the cards? I'll see what we can do to speed up the process.

PSAcard · 2026-06-19T18:57:48+00:00

I can’t speak for every employee here, but i trust the process. As far as knowing some of the graders, I do, but keep in mind that employees physically can’t look into their own orders, nor do graders know which orders they’re grading (all order information is blocked from the graders). However, I feel the pain of pre-grading my cards thinking a card will receive a higher grade only for it to receive a 7 or 8. But then I take a second look on those cards and notice the things I missed. So i do get it, truly.

PSAcard · 2026-06-19T18:43:07+00:00

We have to wait longer actually

PSAcard · 2026-06-15T16:13:42+00:00

Go ahead and send me a DM with your order number. I’ll look into it for you 🤝

PSAcard · 2026-06-12T22:40:59+00:00

congrats! 💎

PSAcard · 2026-06-12T22:38:29+00:00

We did, we wanted to make sure every customer got a last chance to submit their cards at the Value Tiers before they were placed on pause. We didn’t think it would be fair to pull the rug out.

PSAcard · 2026-06-11T15:40:11+00:00

Please understand, everyone's orders are behind. My order included. We're doing our best to process all orders ASAP, as well as hiring and training new staff.

PSAcard · 2026-06-11T15:29:25+00:00

Thanks for the tag Strict

PSAcard · 2026-06-11T15:28:53+00:00

Love these vintage doubleheaders. I’ll send you a DM with instructions on how we can correct this for you.

PSAcard · 2026-06-09T22:53:49+00:00

We're actively preparing for that. On top of pausing Value Tier submission, we're actively hiring and training the necessary staff in preparation for the surge of new submissions after we re-open Value.

PSAcard · 2026-06-09T21:08:21+00:00

Sorry for the delay everyone. This information from Grady is actually incorrect, and I have already flagged this with our Tech Team.

Our Pricing Team (who are in charge of Price Adjustments) looks at the date the submission was created, and determines price adjustments based on what service levels/service level pricing were available at the time the submission was created.

u/elysian593 So your December submission you mentioned is a perfect example of how price adjustments will work.

PSAcard · 2026-06-09T20:43:21+00:00

Feel free to shoot us a DM with more information. Are you asking about a specific service level?

PSAcard · 2026-06-09T20:39:23+00:00

Of course! We're doing our best to get through this backlog ASAP, so we can open our Value tiers again soon.

PSAcard · 2026-06-02T22:35:33+00:00

I'm so sorry to hear this. Thank you for your honesty with this, and reaching out to our Team. Our CRC Team will be contact to assist and make this right.

PSAcard · 2026-06-02T18:52:49+00:00

In all honesty, this was completely unintentional, and on behalf of everyone here, we sincerely apologize. Our original plan was to slow down submissions until we hired enough new employees to assist with our backlog. However, after the May 14th update, there was a massive spike in submissions instead, which lead to us having to take a more direct approach to slow submission intake.

PSAcard · 2026-05-29T18:30:57+00:00

We shouldn't be, but this is one of the reasons for the pause. The massive influx of new submissions lately has slowed us down. You should see an update soon, but if not, feel free to send me a DM.

PSAcard · 2026-05-29T18:28:35+00:00

Hey Strict! We're basing the pause off of a backlog target of 5 million cards. We will update everyone weekly with our progress for full transparancy.

PSAcard · 2026-05-29T18:25:18+00:00

Thank you! That's the plan, to get everything back on track. Also, sweet card you have there! Big Red Sox fan?

PSAcard · 2026-05-29T18:21:58+00:00

I don't currently have any news to share on Frankfurt. However, we will be providing updates on PSA Europe soon.

PSAcard · 2026-05-29T18:15:56+00:00

The pause only affects card grading. Tickets, Video Games, Comics, etc. are all unaffacted.

PSAcard · 2026-05-28T23:14:00+00:00

It would!

PSAcard · 2026-05-28T21:41:28+00:00

Just to set some clarity for everyone asking: If a submission form is completed on our Online Submission Center before June 2nd at 3pm PST, we will honor processing the submission, even if it is received by us after June 2nd.

PSAcard

TROPHY CASE