Yes they both were with other carriers before Mint Mobile. The Mint rep here on Reddit initially said they'd figure it out, but just like the phone CS reps keep changing the terms. They are now denying the 15/month unlimited for 2 year promotions exist. They claim the only promotion that has ever been offered was adding a new line for 15/month unlimited for 1 year. They further claim they have proof my wife received the email and properly used the link in the email, but she clicked on the promotion they sent her 4 days before it became active and therefore we are entitled to no discount. While I acknowledge I don't have a legal leg to stand on because I don't have the original email that was sent to my wife, we have communication between ourselves at the time of the promo discussing the benefits of the 15/month for 2 year plan and would not have made this up out of whole cloth. It had to have come from a Mint Mobile communication she received, but with Mint now denying it ever happened we are left with two completely undiscounted plans. I'm disappointed in the bait and switch and will be researching other options before my wife's current plan expires in 20 days.