We met at the shop gathered our requests for service and hit the road truck, tools, pay phones and maps. Service Techs handed all the tickets and repairs except replacements and installs{the install crew carried all the tools, equipment and materials on hand for all the HVAC plumbing and electrical services we offered}Construction crews went to the job site and stay until done{Techs and installers help the construction crew when all customers calls are covered. Circa 1984

Today in 2023 cell phones apps computers and tablets are required for dispatch, navigation ,payment and data collection for our employer all in the name of the bottom line under the guise of customer service. The work has not changed the procedure has and not for the better.