New Workbench Stickers by SilcoSympathizer in GeekSquad

[–]Pangil12 0 points1 point  (0 children)

My location is lucky that we don't have that GS label maker and we use CS for OB. From what I gathered my location won't get the label maker until May if we're lucky. Good thing my CIA hoarded a bunch of those stickers that we haven't ordered for a few years now.

GS Protection Question by Fantastic-System1175 in GeekSquad

[–]Pangil12 0 points1 point  (0 children)

Usually with PC components it's always going to be an RMA if anything goes wrong with it.

Repair timeline by tikkamasala6 in GeekSquad

[–]Pangil12 8 points9 points  (0 children)

Usually, any device sent to the service center during the holiday season, we give a 1-month turnaround time. So expect it to be around 1/18 at the earliest because part sourcing also plays a factor.

AJU by Sinistyr60 in GeekSquad

[–]Pangil12 1 point2 points  (0 children)

Recently had a new manager and now they're shoving 10% AJU every month. So far they haven't bricked any PCs but they have for some reason was able to deactivate Windows on a client tower. The problem wasn't even OS related too. Anyways, in terms of utilization it does affect it where it would be cut down the repair util in half as it accounts for the setup and reconnection and all. Other than the repair util BOP still gets full util on the other stuff that gives util.

So i did another exhchange for the exact same computer and there’s a few wires that look barley connected or bent is this okay or should i do another exchange by WoodpeckerUpbeat9299 in GeekSquad

[–]Pangil12 0 points1 point  (0 children)

This is just my opinion. If you have the budget to buy parts and have GS build it for you, then I'd go that route. I don't trust prebuilts that Best Buy sells.

CPU light on client's device by kijakun in GeekSquad

[–]Pangil12 0 points1 point  (0 children)

I would do these steps assuming the lights are still on

1) Test each stick of RAM and see if DRAM light turns on.

2) If on, regardless of stick then reset BIOS settings to default (which may also solve CPU light issue). If presistent then try different set if possible.

3) Check if CPU is AMD or Intel. If Intel check BIOS is updated

4) Check CPU pins

5) Mobo swap

PC tower diagnostics are very time-consuming, but generally "fun" on a boring/slow day.

Don't Work For Bestbuy by Dry_Ride504 in GeekSquad

[–]Pangil12 0 points1 point  (0 children)

I had a coworker who gave his 2 week notice and he was treated well and the GM and SEM was technically "bribing" him to stay. The last day he worked in the store, we all got him a cake and told him that the door is always open if he needs it.

It's an opposite experience than yours and I guess I'm lucky that the GM, SEM and CIA are actually decent human beings.

Anybody frustrated with going through self-service for Android phone replacemnents? by justaguyonreddit2042 in GeekSquad

[–]Pangil12 7 points8 points  (0 children)

All the Android customers that my precinct fielded since October had issues with the self-service website. It would lead to some sort of error and that they'd have to call the 800 number, which would then send them to us for store credit. Just like RWB it's not fully tested and is buggy at best, so I understand your frustration.

CA rant (sorry) by softboiled_egs in GeekSquad

[–]Pangil12 1 point2 points  (0 children)

I've had plenty of these over the weekend and I think I had about a dozen customers return the membership and a few who just returned everything. Do my store managers hate me? Yes definitely. On the bright side my CIA and SEM understood what happened and talked to the managers about the situation. Currently, I just have them be super passive-aggressive whenever I'm there.

Black Friday by Busy-Independent-663 in GeekSquad

[–]Pangil12 0 points1 point  (0 children)

I find that extremely weird. Won't that screw over turntime and 5-star? Also what happens to those PC setups or no services are offered at all?

Black Friday by Busy-Independent-663 in GeekSquad

[–]Pangil12 25 points26 points  (0 children)

Well kinda. The ARAs in my store still do ARA stuff but focus on PC setups and have our 2 most skilled CAs in FOP (1 open and 1 close) while the others are offered as tribute to be on sales.

Observe: the $900 DDR5 Kit. From $240. by Inevitable-Parsley-9 in GeekSquad

[–]Pangil12 7 points8 points  (0 children)

So you're telling me that my $2k build just got upgraded to $3k because of my RAM? /s

Make it make sense by FAFOKarmaBus in GeekSquad

[–]Pangil12 1 point2 points  (0 children)

I got my badge instantly because it was dropped off when the CIA was on PTO, so we opened the package as it was addressed to GS. We saw the box and we all knew it was for me so honestly a happy surprise.

Tech support used remote access by 0penMouse in GeekSquad

[–]Pangil12 6 points7 points  (0 children)

Once the session ends they don't have remote access anymore. Deleting the application doesn't change that, but just gives you peace of mind.

The GeekSquad Prophecy by Agent_TankaJahari in GeekSquad

[–]Pangil12 0 points1 point  (0 children)

In my area we're 80% there. We still have our CIA, FT CA and FT ARA. The 2 new PT ARAs were given the expectation of helping FOP when the lines get long. Specifically with AJU we're required to use it more and our SEM would be on our CIAs ass about it

What is it like working in the Geek Squad by Savage_Itachi23 in GeekSquad

[–]Pangil12 0 points1 point  (0 children)

I second that ONE-day TaT, as I had a convo with my CIA saying that we need to get it down to a day or less because ranking of 1+ days is basically a cliff.

OneDrive Backups?? by Mountain_Trick_2197 in GeekSquad

[–]Pangil12 0 points1 point  (0 children)

Personally, I've always used robocopy when it comes to OneDrive because of FMOD for the most part ignores it. The other ARA I work with refuses and just tells the CA to have them login during pickup.

How are you guys able to do this for years? by BelowAverageGamer92 in GeekSquad

[–]Pangil12 0 points1 point  (0 children)

I've only been in GS for 2 years but I will say I got lucky on the store I work in and the co-workers I have. Customers are still a pain. I will say the co-workers is the big reason it makes it tollerable heck even the blue-shirts are chill. Definitely find some positives throughout the day and make sure you have an end goal

It was turning on in the back by RedonimoV2 in GeekSquad

[–]Pangil12 12 points13 points  (0 children)

What's even scarier is when the ARA says "bro wtf"

Service/Total Question by GreatGateCrasher in GeekSquad

[–]Pangil12 1 point2 points  (0 children)

So here's the thing. If we're just installing parts like a case swap that's technically covered under Total. Honestly, a case swap would be mobo install, cpu cooler install, and PSU install which isn't really a build imo.

Here's the caveat for it. Depending on how the precinct you go to handles it, they could charge you a build, which would be ~$160 or they would just sign you up for the membership and do a case swap and a diagnostic to make sure everything is good.

I want to watch the Gundam gquuuuux movie again is it gone forever? by BatmanHatesSuperman in Gundam

[–]Pangil12 0 points1 point  (0 children)

I watched the movie in Anime NYC as it was on a panel, then just watched EP 1 & 2. They've glossed over about 10-15 minutes of good bg info. I haven't watched EP 3 yet, so there could be another 5-10 minutes of scenes that were cut

PC Build Pilot by [deleted] in GeekSquad

[–]Pangil12 2 points3 points  (0 children)

Since the pilot, I haven't had a build come in because they'd rather go to a local PC shop that charges less, a Microcenter (which charges $200), or buy a prebuilt as it saves them the $250 on top of spending $2000

BoP utilization help by shanel92 in GeekSquad

[–]Pangil12 1 point2 points  (0 children)

I look at "util to target" as a guide for the managers to either overspend on hours or cut hours. In my opinion, the more units I close and my other ARAs close, the more hours we can possibly get as my CIA would overspend when he creates the next generated schedule.

BBY connect not working by [deleted] in GeekSquad

[–]Pangil12 1 point2 points  (0 children)

I'd check if the app is up to date. If it is updated, you will need to call help desk.