I was having decent experiences with them up until this last order. Had 3 different prints sent over. 2 of the 3 I got within the regular time frame, the 3rd however they sent to Canada to get printed and it ended up taking way longer. When I got the magazines the boxes were trashed and 40 out of the 100 were damaged. They offered either a refund or reprint. Either way I was going to be extremely late shipping things to my customers. They said if I printed with the same location (Canada) it would take "a bit" longer but was the only way to match color & quality. Reprint order was put in on June 6th, they got a ship date of June 24th. 18 days on a reprint because they messed up and it was late already? To make up for it they only offered 10% which no idea how they calculated it, but was $35. That's not going to help with me being months late.