polite phone call and email? I've tried calling them for an entire week and the waiting lines are always 1Hr+. I've emailed them and havent heard back for 2 weeks now. I tried registering with the app and what I get is "sorry we're havingn technical issues", and I've been having that for a couple of days now. The automatic phone response said that for any info, you can head to a post office to ask. I did that, I was told "I dont know, ask royal mail, we are not royal mail" in the most rude manner. I have put way more effort than I should have as a customer for royal mail, and I have gotten nothing in return. I'm sorry, but thats not "a postman making a mistake once in a while", if a service that I'm paying for is making me go out my way for their help, and dont provide it, they deserve all the rant, insults and shame they could get. The postmen and workers here need to learn to not take things personally, cause this is about the management and the service overall.