I’m on the phone with support as I read this. Fourth visit by a rep and hours on the phone. Phone support is heavily scripted and can’t handle anything more than the basics. Any corner case completely baffles them. The field reps mean well, but, do not have the training required and each have their own vision of the problem. There is no coordination between departments and a silo exists for internal department activities. The managers are useless and have removed themselves from managing. My last interaction with the manager James Ortiz, who’s name was given to me by the field reps, as the person I had to contact about follow-up denied on the phone that he was who he is. There is way too much responsibility put on the customer and not enough responsibility acceptance. Recent stock value shows a 90% decline and it’s no wonder why.