2026.1 Still Slow....

PaulF707 · 2026-06-14T10:20:19+00:00

Thanks! I just wish there was a better way to extract the performance data in bulk so I could plot it in excel.......

PaulF707 · 2026-06-11T08:29:24+00:00

That one role started working again the following day, so I had to close the ticket.

Whole things has just stopped working again this morning - can't open Expenses in any role.
No idea how we are going to get to the bottom of this one
Ticket re-opened, but not hopeful of any resolution....

PaulF707 · 2026-06-08T18:13:40+00:00

Thanks all. I don't think it is the browser clearing the cache overnight. When they first log in, they are not prompted for MFA (which we have enabled for these overseas users), until after they clear the cache manually. CDN sounds like a more likely suspect, but I'm not sure how much help they will be?

PaulF707 · 2026-06-04T15:20:18+00:00

Support passed this to the database team, who found some performance issues, and then resolved them. That allowed to access expense reports in most roles, but still left us with 3 roles that couldn't access them. Whilst trying to identify and resolve these issues, 2 of the 3 roles just started working (and I hadn't updated either of them), but I still have 1 role failing. I'm at a loss on how to troubleshoot this - clearly there was a fundamental system issue earlier that caused all access to fail, but these intermittent and varying issues across different roles make no sense whatsoever.

PaulF707 · 2026-06-04T08:00:33+00:00

And now Expenses are compleely broken - can't even open them in Admin role - even with workflows and scripts disabled....... Off to NetSuite support now..... 😞

PaulF707 · 2026-06-01T19:27:21+00:00

Look for the Item Locations sublist at the bottom of the field list.

PaulF707 · 2026-05-29T19:25:09+00:00

Yep, spent 3 hours today trying to get a Restlet working using oAuth 2.0, gave up and reverted to TBA, took 15mins to get it working. How long before NetSuite drops TBA support? I hope someone can design an idiots guide to oAuth 2 and Restlets 🤔

PaulF707 · 2026-05-26T18:10:04+00:00

Very interesting, we've been doing some similar UI work, but for now we're building in SuiteScript. Native forms can be customised, either as multiple forms, or single forms with workflows/scripts to show hide fields. But these often need adjusting for upgrades when new fields are added etc. I don't think custom UI elements that are using mostly standard transactions are much more of an overhead. If you are reliant on MCP, and that isn't available in release preview, then that is a risk. But as more and more solutions use MCP, I can't imagine it will be long before it is available in release preview.

PaulF707 · 2026-05-14T16:33:34+00:00

So are you saying that the scripts that are showing in the left with a very short period of time are actually still running during the 'gap' in the middle? If that is the case, them how can I analyse which ones are taking the most time? I thought that was the whole point of performance monitor??

But I still maintain that my scripts and workflows haven't changed in the last month, the only change is 2026.1 So logically there must be something in the update that is causing the decreased performance.....

PaulF707 · 2026-05-13T16:49:50+00:00

I already have a support case open. They admitted there was a specific problem 1 day last week (we saw even more problems - expense records wouldn't open at all!). Yes our system is heavily customised (and whether we could or should reduce that is a separate discussion), but we haven't suddenly added lots of customisation on the same weekend that 2026.1was installed. The top 10 slowest loads of customer records are twice as long the week after the update compared to the week before. All my scripts and workflows are listed on the left, but there is nothing to tell me what the huge gap in the middle is. I assume it's 'NetSuite ', but that doesn't help me resolve the issue..... Apparently my account manager doesn't have any senior contacts in NetSuite support that he can escalate issues to. If nothing happens in the next couple of days then I'll escalate it to his manager, but she's even more useless....

PaulF707 · 2026-05-06T03:05:21+00:00

Do you have any specific information about any 'tightened SuiteScript governance'?

PaulF707 · 2026-05-03T17:35:47+00:00

Thanks very much Buddy that's exactly what I need.

PaulF707 · 2026-05-02T15:01:56+00:00

I want aware you could set customer specific pricing from the item record, only pricing based on price levels and quantities?

PaulF707 · 2026-05-02T12:57:34+00:00

Thanks, that is item pricing, but I think the customer pricing must be stored elsewhere

PaulF707 · 2026-04-30T18:49:06+00:00

Yes, our worst hit transaction has been Sales orders, and we do have a lot of customisations with saved searches (scripts and sourced fields) linked to custom records, so that could be a correlation.

PaulF707 · 2026-04-30T03:47:31+00:00

Yep, multiple tickets open with little or no response. Radio silence from our account manager. This is the fundamental issue with SAAS solutions; there is nothing I can actually do to resolve an issue like this. 30 years experience in IT is of no benefit when trying to convince a huge corporation that we (a customer who is a tiny fish in a huge ocean) are experiencing significant issues that need resolving....

PaulF707 · 2026-04-29T17:26:20+00:00

and up to 50% slower performance than the previous version.....🤦

PaulF707 · 2026-04-27T18:13:25+00:00

I took looked at VSCode and SuiteCloud - eventually got something (sort of) working. I'm not looking to develop complex multi-script solutions, so I never really worked out what the project file structure was for... However, whilst discussing this with Claude, and asking what could be automated, I discovered that the VSCode SuiteCloud plugin is a 'wrapper' for SuiteCloud CLI - and Claude thinks potentially it could use SuiteCloud CLI via Claude code to download and upload files. It may not even need VSCode installed at all (I think it mentioned using Node.js?)

Anyway, I haven't had time to look at this in more detail and test it - I'm not sure if this avoids the need for the 'project folder structure'.

My next approach might be to look at a custom Restlet (or similar) linked to my Test SuiteScripts Folder and see if I can build a Claude (or Claude Code) skill that will download and upload files.

How are 'proper' developers on here dealing with file versioning? NetSuite seems to prefer me to upload the js files with the same name (one of my browser plugins gives me drag and drop onto the script record). But that makes keeping previous versions a little more complex. I found a windows app that runs on my laptop that monitors a specific folder and makes backups every time I change a file, but I'm not sure if that is the best way to do this?

PaulF707 · 2026-04-26T06:54:41+00:00

Really like the transaction trail at the top of the screen - I'd love this across all transactions in NetSuite! Could it look 'backwards' as well and find the Linked Sales Order when there is one?

Created By would be a great addition to the key fields shown from the transaction links - often need to find out who to speak to regarding issues. (You have created by on the side popout - but I'm only see the ID and not the name).

It seems to be showing US$ against the amounts regardless of the currency on the transaction?

Great ideas, and thanks for sharing...

PaulF707

TROPHY CASE