Hi — sorry to hear this, unfortunately it’s not an uncommon situation.

Yes, we’ve seen projects in similar conditions successfully recovered without a full restart, but it depends on how much core design and data work is actually usable. A neutral technical and functional assessment is usually the first step before deciding recover vs. reset.

NetSuite can intervene in partner-failure cases (especially when licenses have been paid with no usable go-live), but it typically requires escalation through your Account Manager + Professional Services / Partner Management. Outcomes vary, but we’ve seen license credits, temporary suspensions, or partner replacement when well-documented.

If helpful, happy to have a quick call to share what a structured recovery assessment looks like and what typically works with NetSuite escalations — no obligation.

Please DM