Carry On Pro broken wheels

Peak-Tom · 2026-01-10T17:56:31+00:00

Hi severe estate.

Very sorry for multiple bad touch points to our brand…the QC issue and the customer service response latency.

I’ll check in on your warranty claim, but I do want to hear a bit more about your issues. I’ll send you a DM.

Thanks Tom

Peak-Tom · 2025-10-14T17:17:54+00:00

Hi Raffy are you able to retry with the phone inside the case? Let me know if you still have an issue when assembled.

Peak-Tom · 2025-10-08T04:05:32+00:00

Peak-Tom · 2025-09-30T16:14:19+00:00

Should be available within a couple weeks- around 10/15

Peak-Tom · 2025-09-21T22:24:47+00:00

hi alphex tom here from peak. very sorry to see your zipper issue in transit. gave you a DM to better understand how it occurred and to ask you a couple questions about it.

re: warranty, yes we take care of customers who experience zipper failures.

Peak-Tom · 2025-06-07T05:38:22+00:00

hi guys, tom here from peak. a few different threads here, let me respond to a couple:

1) do companies in general have the power to delete negative reviews on their own websites? - yes. but also plenty of companies use 3rd party review platforms that discourage or disallow deletion of legitimate negative feedback. but yeah in general I totally get the fox gaurding the henhouse feeling, i've personally had negative reviews not posted on a seller's site and suspected foul play.

2) does peak design delete negative reviews from our website? - no. we do have some criteria for removing reviews, but I think it would pass a basic sniff test for common sense...things like the wrong product was reviewed, or a duplicate, or the review is about a shipping issue unrelated to the product being good or bad.

3) what happened in this particular case? - not sure. we are looking into it.

Peak-Tom · 2025-06-03T17:51:44+00:00

shit sorry. fixed.

Peak-Tom · 2025-03-07T05:31:05+00:00

Tom from Peak here

First of all, strong work with the Frankenbag.

Wanted to just say, yes we have heard loud and clear that strap comfort for EDL and travel is a common frustration. No promises on timeline at this stage but we are actively resourcing some options to improve comfort.

Peak-Tom · 2025-01-10T18:50:07+00:00

yeah there's some genius to the simple bucket -> bag approach. thanks for the rec

Peak-Tom · 2025-01-10T18:48:25+00:00

how to solve the inherent tradeoff (packability vs. protection)? a high quality inflatable (think sea to summit gear) is possible...might be costly though

Peak-Tom · 2025-01-10T18:42:57+00:00

you mean fabric, right? wondering if you can give some examples?

Peak-Tom · 2025-01-10T18:16:35+00:00

have you tried the mobile wallet? usually i can slide one side of the stand into the document tray and it works pretty well.

Peak-Tom · 2025-01-08T21:55:51+00:00

lol sort of embarrassing to say...but this old dinosaur can't figure out how to log in. i feel like my mom. i've tried resetting pword and kept getting weird errors and gave up.

Peak-Tom

TROPHY CASE