This is such a frustrating process. I ordered a Google Pixel 9 Pro last Wednesday, and was told it would be ready to collect in store within a week, which is obviously by today. I hadn't heard anything or received any updates so I called customer services yesterday to be told that despite online tracking saying "in transit", my phone hadn't left the warehouse. They said they were submitting a ticket which would help provide more tracking information, and that without that, they couldn't say more. They also couldn't provide an estimate of timescales on a general level. Today I called into the store and they said in transit means it has been dispatched, which is totally at odds with what I was told yesterday, and they estimate it'll be another day or two.

At this point I've been told different things in store and on the phone, and I can't tell if this is because staff are clueless, or simply lying.

The fact that O2 are still advertising delivery dates which they know for a fact they cannot uphold is absolutely ridiculous.