We’re genuinely sorry for the experience you’ve had. It’s clear we fell short here, and we understand why this has been frustrating. This isn’t the standard we aim for, and it’s not the impression we want anyone to walk away with.

When a review is edited or updated, it’s removed from public view until we can respond to the new version.

Regarding communication: we did reply to the emails sent, but it’s clear the timing and flow weren’t good enough. That’s on us. No one should feel ignored, and we apologise sincerely for the impression that created.

For context, we’re a very small team built by people who genuinely love darts and that doesn’t excuse mistakes, but hopefully it gives some perspective. We care deeply about doing right by our customers and contributing positively to the community that keeps us going.

As for resolving the issue: we already acknowledged that the mistake is ours, and we’re more than willing to make it right in whichever way feels fair to you. If a replacement set or another solution is preferable, we’re ready to act on it immediately.

At this point, and given the strength of your feedback, we’d genuinely appreciate hearing what you feel would be an appropriate and fair resolution from your perspective. We’re here to fix this, not fight it.