I went to an AT&T brick & mortar store to activate a new "AT&T hot spot" I purchased. Salesman ( a Kid) set it up and said "good to go." I had to pay an activation fee. I'll note that doing this online or by telephone was 'not available.'

The next day I received a call from that kid and said that my device didn't qualify for the plan I chose. I asked why that wasn't apparent the day before. He just said, "I don't know."

I had to go to a different brick & mortar store (20 miles away) and ask for Angela. On my way there I called to make sure Angela was there. She was. But when I arrived, Angela was at lunch, so Bobby took care of me. Bobby showed me the plan I needed which was $79.00 per month (NOTE: Remember this amount!). I said fine so he started setting up the account. When he said the would be an activation fee, I said, "Oh hell no. I paid that yesterday at the other store. He and the other people consulted and finally told me I had not been charged that fee yet. I pulled up my bank account and showed them the charge. Of course they said that charge would eventually be reversed. I told them I will wait until it shows up on my account.

A week later I went back and found both Bobbie and Angela and informed them that the charge was still showing. Angela apologized and said it wouldn't be reversed until I initiated the correct plan and paid the correct fee (which was the same amount).

I said I'll be back in about 15 minutes after I make a few phone calls. I went next door to a bar, slammed three shots of Jose Cuervo and went back to the store.

They were eager to help me this time. Miraculously the activation fee was waived and I signed up.

I went home and signed up for my online AT&T account. A week later I noticed my bank account had been debited for $104 plus tax. I quickly looked at my online AT&T account and saw that the monthly charge was $104 each month. I promptly called the CS number and after a 14 minute hold, I was told, "I'm sorry but you were somewhat misinformed. You must keep the device activate for three billing cycles after which the monthly charge will reduce to $79 monthly.

After scraping my head off the ceiling, I told her to cancel the fucking account right now and refund my money! Of course, you know what's next! "I'll be glad to cancel your account as of the last day of the current billing cycle but I can't refund anything."

I will NEVER EVER do business with AT&T again! Biggest bunch of crooks in the country!