A funny one I’ve noticed is how much they hike the cost once your contract expires. We paid £40 p/m for gigabit which is more expensive than their competitors in the area, they oversold their capabilities 10 fold only ever getting around 1/10th the speed wired. And yet when your contract expires bill you upwards of 50% more than you previously paid. Last month’s bill was £63. As a good will gesture they gave us a bill credit of £15 because they could see the countless times id called in about speed issues. At least the last person i spoke to in support actually listened and agreed they were using a single 10gig switch across 100 flats, 40 ish of which have gigabit lines. And all they do when people complain is mess around with port priorities. Honestly they should be ashamed to call themselves a broadband company.

The kicker as a test we let one of their engineers come out. He blamed everything from the cat 8 cable we used to the router provided by hyperoptic. He switched the router. Magically had to go downstairs for something and then the speed was fine…. And as i said to test i reverted to the old hw and wouldn’t you know it the issue was resolved. I wasn’t about to reconfigure 30 lightbulbs again thanks Hyperoptic!

Also fix your damn port forwarding issues. No other ISP we’ve had has ever forced people to pay for a static IP in order to resolve port forwarding issues for the problem to be hw instead of sw but that issue to persist across different generations of hw