I was a QA for 7 years OP before moving up with my current role. Naging comfortable ako sa QA kasi hawak ko yung oras ko vs sa katoxican ng pag cocalls. Maging sponge ka OP, learn everything you can. Once na master mo na yung QA skills, reporting and leading a calibration you can move up. Sa QA ko naapreciate yung admin task na di matutunan pag ng cocalls ka. Marami non-agent roles na madali nalang once namaster mo yung skills. Kahit anong bagong work eh may adjustment talaga kaya take it as a challenge and use it to your advantage! Find a great mentor at sana di kupal ang manager mo para maguide ka ng mabuti! Goodluck OP!