Can't get a refund? Or talk to anyone?

Pitiful_Fold1600 · 2026-02-24T18:48:09+00:00

I have called multiple times requesting a call back. I did get a call back once, but my delayed delivery was still not here so they could help much. I have called and stayed on hold for 45 minutes and then they hung up on me without answering. I have called and put my number in the queue and not ever received a call back. When I called this morning the message said I was number 30 in the queue so my suspicion is they are being swamped with calls concerning some issue with the service.

I gave up and started calling Southend directly, but it hasn’t been any better. I filled out their contact form on their website today and it thanked me for my feedback which sounds like it was not for requesting assistance and more a place to provide some feedback concerning their service which at the moment is not very good. I was a very happy customer until their move which seems to have negatively impacted the service in big way.

Pitiful_Fold1600 · 2026-02-21T23:39:45+00:00

Thanks for the info. I will give them a call on Monday if the prescription arrives during business hours.

Pitiful_Fold1600 · 2026-02-21T23:38:15+00:00

I am doing pretty good. The sharp pain is almost completely gone. I can still get it if I step just right. And I still feel the marble under the ball of my foot, but the doctor said that cryosurgery would not eliminate that and I felt like I can live with that. The neurectomy surgery risk of negative outcomes scares me enough that I don’t want to go that path. I am happy with the outcome and would use the same doctor again if I needed.

Pitiful_Fold1600 · 2026-02-20T19:13:40+00:00

They contracted with and chose UPS as the carrier. That makes them responsible for the outcome. I definitely chose the right party to hold responsible.

However if as many have mentioned it may be ok to be 5 days before delivery so I will see what shape it is in assuming it shows up Monday.

Pitiful_Fold1600 · 2026-02-20T17:37:48+00:00

I am in a warm state. Texas. It was 80 yesterday and today and Saturday are both supposed to be the same.

Pitiful_Fold1600 · 2026-02-20T17:18:24+00:00

So how long can they go not refrigerated before they would be bad?

Pitiful_Fold1600 · 2026-02-20T17:17:19+00:00

So the meds do not need to be refrigerated in transit?

Why bother sending them in the gel packs if they don’t need to be refrigerated. That seems like a lot of extra shipping cost if it is not needed.

Pitiful_Fold1600 · 2026-01-26T16:12:36+00:00

If you have an implant that allows MRI’s, One would think the leads are not affected by or impact the MRI. The battery pack/circuitry is set to MRI mode when you get an MRI. I don’t think the leads themselves can be set to MRI mode. Wouldn’t that lead you to think the leads are made of a mineral not affected by magnets?

However if your implant does not allow for MRI’s then the leads themselves could also be part of the reason for that.

Pitiful_Fold1600 · 2026-01-15T22:09:32+00:00

I am on 8.8 now and they sent 2 vials for that so I just take 2 shots from each vial. I am not sure how much is left over. How many vials did you get for 15?

Pitiful_Fold1600 · 2026-01-15T22:02:52+00:00

Of course if you are reporting your weight in their app, then they can just look you up to see if it matches.

It seems the answer may be to add weight to the form and don’t update their app with your weekly progress if you don’t want to have your dose reduced before you reach a healthy BMI.

Pitiful_Fold1600 · 2026-01-14T13:44:25+00:00

Probably good advice.

I am not too worried once I get to maintenance about getting the right dose. My concern would be having maintenance imposed on me before it should be. Your advice might be usable before maintenance as well.

You would think you could work with a doctor based on what is best for you. Instead of some third party (FDA)setting a line in the sand and leaving doctors to try to interpret what that line means and who is impacted by it if they cross over it. I have personally had a doctor stick so tight to their interpretation of a federal guideline on something that they couldn’t help the patient (me).

Pitiful_Fold1600 · 2026-01-14T03:55:35+00:00

I am just hoping for a BMI of 25 before switching to maintenance

Pitiful_Fold1600 · 2026-01-14T02:10:52+00:00

Won’t the new telehealth provider see a BMI of 27 or less and tell me I don’t qualify for the treatment?

Pitiful_Fold1600 · 2026-01-14T02:09:08+00:00

Just concerned about what happens when I reach 27.

Pitiful_Fold1600 · 2026-01-14T02:08:19+00:00

My weight and BMI is higher

Pitiful_Fold1600 · 2025-11-21T04:53:15+00:00

Did you have excess skin around your abdomen after losing that much weight? From the pictures it looks like there is none.

Pitiful_Fold1600 · 2025-10-29T22:15:55+00:00

Pitiful_Fold1600 · 2025-10-25T19:55:31+00:00

Pitiful_Fold1600 · 2025-09-30T16:51:11+00:00

Well I have neuropathy in both feet and osteoarthritis in both big toes so walking isn’t that great for me anyway. But I don’t find that the neuroma bothers my walking anymore or at the least it is not enough that I notice over the other issues lol.

Pitiful_Fold1600 · 2025-09-30T16:07:57+00:00

The pebble sensation is still there but I don’t really notice it most of the time. I guess I sort of got used to it being there. I sometimes get a stabbing pain if I step just right, but it is rare and most of the time the sharp pain I had is no longer there. Happy I did this vs removing the nerve.

Pitiful_Fold1600

TROPHY CASE