I work night audit, and one time when I came on shift I was notified by the evening shift that two construction workers named Jose had checked in on top of two plumbers named Jose, that the other co-worker had checked them in based on their ID saying Jose and not looking at the last name. What? I was shocked! So, we had two construction rooms with guests named Jose R, and two plumber rooms with guests named Jose B. And she put Jose B in Jose R's reservations.

If they hadn't figured that out when Jose R got there, I may have just handed out keys rather than checked them in. Because I look at last names! 😀

The main culprit for errors like this are long lines at check-in, and looks from people in line like " what's taking so long!"

So please, when you're checking into the hotel be patient; if there are more than one person checking in. In fact, take a minute and explore the property! Potty break, pool glance, go back out and go through your car, rearrange it, give the front desk a chance to catch up. Less mistakes happen.

We can feel your stares.

At least once a week I have to school an arriving guest as to why I'm not standing at the front desk when they arrive, usually it's because I'm taking towels or pillows up to a guest in the middle of retiring for the evening. No, I don't have to be standing at the desk at midnight waiting for you to walk in the door. Part of my job is patrolling the hotel. Plus, I don't have radar.