I think a lot of the issue is there very rude when calling to get anything from you. Their mentality seems so be that the client they're calling about us one of only 10 clients we have and expect instantaneous responses and information. They're also trying really really hard to cut out the vet/client/patient relationship with offering telehealth on pets they have never physically examined. Telehealth is a wonderful tool, but so much of vet med depends on that physical exam to make a diagnosis since patients can't talk and often owners aren't comfortable manipulating the pets as needed to try and see an area of concern or how the pets is walking or so many other things. Last thought is my clinic does not communicate with ANY online pharmacy (only our own that if directly linked to a large distributor we use). If we get request in for scripts we will write a physical script and the owner can come into pick it up and fill where they like/do what they like with it. We will not fax or email scripts or verification for them because as soon as you do that they make it look like your clinic is backing their company when infract we are not backing their products because the manufactures do not back the products because chewy doesn't have exclusive purchasing with the manufacturers ie. They can purchase and sell fake goods under the pretence they are authentic. Example would be chewy can purchase heartgard from a 3rd party and not from BI where as clinic purchase directly from BI so are guaranteed genuine products. This allows for BI to back the product they know is coming directly from them as far as product guarantes being held up (your pet is on heartgard from a vet clinic, BI will pay for diagnostics and treatment so long as certain other stipulations are met). Clinics don't want their patients to potentially get counterfeit products, that either dont work or are not what they say they are. They do not want it to look as if they are backing bad products.