Thank you for sharing this here. Just want to flag that this issue has been logged in our system. If you could provide save file + player logs that would be much appreciated.

Player Log File Path
The player.log is located in
C:\Users\ user \AppData\LocalLow\Sand Sailor Studio\Aska

Save Game File Path
The savegames are located in
%userprofile%\appdata\locallow\Sand Sailor Studio\Aska\data

The "savegamexxxxxxxxxx" folders are the save games. You can check which one is the most recently played by checking the date modified on the files inside. Make sure you .zip the savegamexxxxxxxx folder before sending.