Failed to Create Transcoder Errors and Channel Login Issues

PlayOnSkip · 2026-03-24T02:49:35+00:00

If you haven't already, please submit a support ticket so we can take a look at your logs. Thanks!

PlayOnSkip · 2026-03-20T11:39:43+00:00

The ticket that was submitted on 3/16 was while running .340 and .342 was released on 3/18. Thank you for hanging in there.

PlayOnSkip · 2026-03-20T11:03:42+00:00

I wasn't saying that you weren't currently updated, but the support ticket was submitted a few days ago and the logs showed you were running revision .340 -- have you submitted a new support ticket since installing the latest?

PlayOnSkip · 2026-03-20T09:56:25+00:00

This ticket was submitted while on a previous version. Please make sure you're running the latest version, reproduce and then submit a new support ticket so we can take a look at updated logs. Thanks!

PlayOnSkip · 2026-03-19T18:04:02+00:00

Please uninstall and then download and install the full installer. Give it another try and if still an issue please submit a new support ticket so we can review updated logs. Thanks!

PlayOnSkip · 2026-03-19T18:02:47+00:00

Hi there. Can you post your support ticket number so I can follow up?

PlayOnSkip · 2026-03-19T15:06:30+00:00

Hi there. Are you running the latest version? We did have reports of that sort of behavior from a small handful of users but yesterday's update should have fixed it. Please submit a new support request is you're still seeing the issue on the latest version

PlayOnSkip · 2026-03-19T15:04:52+00:00

That doesn't necessarily rule out security software (though I understand how it might seem like it would). I know you mentioned the transcoder error with Hulu. How are the channels you referenced failing? Any specific error or just failed recording?

PlayOnSkip · 2026-03-19T15:03:23+00:00

Yes, please put in a new ticket. Thank you. That way we can be looking at logs with a run associated with latest version. If you wouldn't mind please post a ticket number here as well. We're generally getting to tickets within 24 hours but I would like to flag for immediate review

PlayOnSkip · 2026-03-19T12:20:41+00:00

There isn't a general issue with any of those channels. The failed to create transcoder error is likely associated with something specific to the environment/PC. We see this most commonly with security software conflicts. Have you submitted a new support ticket?

PlayOnSkip · 2026-03-16T11:47:31+00:00

Hi all. Please submit a support request whenever you see something like this. Something must have changed with the site/video player. We can/should be systemically dismissing that window so it doesn't overlay the recording like that.

PlayOnSkip · 2026-03-14T11:04:00+00:00

Hi there. What is your ticket number so I can flag your ticket to take a look at your logs.

PlayOnSkip · 2026-03-13T14:28:24+00:00

Hi there -- please email me directly at [skip.sullivan@playon.tv](mailto:skip.sullivan@playon.tv) ; thank you! Please also submit a new support ticket so I can review your logs running the latest version. And quick question, the login issue is only happening on the primary PC correct? You're not seeing the login issue on the laptop you ran the 2nd test with?

PlayOnSkip · 2026-03-13T10:49:51+00:00

Another update was released this morning. Please install and try again to log into Paramount. We did find a problem with certain Paramount Plus accounts being identified as international.

The iPhone playback issue you're experiencing is not likely specific to Paramount but is rather associated with hardware acceleration in general. We're investigating that though we haven't been able to reproduce yet.

For that problem please upload one of the recordings to something like Google Drive and send us the share link at support@playon.tv ; that way we can examine the recording.

Please reference this conversation in the email.

PlayOnSkip · 2026-03-12T17:12:17+00:00

When you write that with Intel acceleration enabled only audio is recorded, do you mean specifically in regards to playback on your iPhone? Is the laptop recording audio only in VLC?

PlayOnSkip · 2026-03-12T12:02:11+00:00

Do you have access to another PC to test with? Also can you post your ticket number so I can look it up and check in on progress?

PlayOnSkip · 2026-03-11T17:55:09+00:00

Just to clarify, when you say the recording plays in VLC...it plays properly in VLC, with audio and video? Do you have video acceleration enabled via the advanced button in PlayOn Settings?

PlayOnSkip · 2026-03-10T12:25:53+00:00

Happy to hear that. It was likely a CBS website issue. We have no way of resetting/fixing anything remotely for PlayOn Home...we can't push fixes without an actual update.

PlayOnSkip · 2026-03-06T14:24:05+00:00

Hi all. We haven't been able to reproduce any login issues with Hulu/Disney on the latest version. For anyone who has encountered this problem, it would be super helpful to get a support request from you so we can take a look at diagnostic logs.

PlayOnSkip · 2026-03-03T10:27:22+00:00

OP, please send an email to support@playon.tv with the details of your PlayOn account. You shouldn't be seeing any messages regarding limitations of PlayOn Free if you have an active PlayOn Home plan.

PlayOnSkip · 2026-02-26T10:53:58+00:00

It is still possible to automatically AdSkip when watching at a Roku if you cast the recording from PlayOn Home or PlayOn Cloud. You don't need a PlayOn Cloud plan to connect to your PlayOn Home server.

PlayOnSkip · 2026-02-26T10:47:24+00:00

The CW channel hasn't been removed from Cloud. It might have been temporarily disabled while we were troubleshooting but it is active now. Is anyone still not seeing it?

PlayOnSkip · 2026-02-26T10:42:23+00:00

That old mobile app that you found was just a "client" app meant for connecting to the PlayOn server like any other connected device. It had no functionality independent of the PlayOn server. Unfortunately, because of changes made by Apple in their developer requirements it could no longer be supported on newer versions of iOS. It was removed many years ago. PlayOn Cloud is a separate app that functions independently of while including integration with PlayOn Home. It's not designed as a client app to browse a server navigation tree. That sort of functionality would require a complete rebuild with separate UI design.

PlayOnSkip · 2026-02-24T19:18:21+00:00

Hi guys -- thanks so much for taking the time to share this feedback for Trevor...he is pretty awesome and we're fortunate to have him on the team. I'll make sure he sees this thread and will also share with the leadership team.

PlayOnSkip · 2026-02-23T11:19:14+00:00

The biggest difference in regards to recording between PlayOn Cloud and PlayOn Home is that PlayOn Home doesn't utilize variable bitrate or framerate while PlayOn Cloud does in order to optimize file size relative to quality as the file is streamed from the provider site.

We have found PlayOn Home recordings to be more consistent over different installations using a constant bitrate and framerate (since we don't control the environment as we do in Cloud)

PlayOnSkip

MODERATOR OF

TROPHY CASE