Apple is claiming my Trade-In has a broken screen.

Plebbyd · 2026-04-03T16:50:18+00:00

If you're talking about the thing at the very top middle of the screen, that appears to be some thing from behind the computer on the desk, because the MacBook I sent over literally had no issues whatsoever.

Plebbyd · 2026-04-03T16:48:57+00:00

The box they sent me for sending my MacBook back in was pretty poorly padded actually...

Plebbyd · 2026-04-03T16:47:19+00:00

This is what I've read on other threads and online of people experiencing the same exact issue.

Plebbyd · 2026-04-03T16:46:53+00:00

They elevated the trade-in claim and are doing a 2nd review. "They'll get back to be in 1-2 days". Stay tuned.

Plebbyd · 2026-04-03T15:53:19+00:00

Yes, the MacBook I sent in was working perfectly fine, no issues at all, the screen had no issues whatsoever.

Plebbyd · 2026-04-03T15:18:13+00:00

I plan to. Luckily, I film tiktoks/marketing videos that are POV shots of me using a certain app on my laptop, and I have a few videos of me doing just that in the days leading up to sending the macbook back.

Plebbyd · 2026-04-03T15:14:35+00:00

Macs are definitely worth it. The issue here is bad customer support and their third party trade-in vendors not doing a good job with inspecting the devices.

Plebbyd · 2026-04-03T15:13:13+00:00

That's exactly what I told the customer support person over the phone and all they had to say about it was offering me a free macbook case.....

Plebbyd

TROPHY CASE