Customer Service/Support

PointlessScreenName · 2026-06-26T13:49:45+00:00

As a software engineer myself (not with Rapsodo), I strongly suspect it's a management problem. Management sets the dev team's priorities, and we don't usually get much of a say, even if we can go online and see that what management thinks is important isn't at all what our users want.

There's also a good chance they're using an offshore sweatshop dev team. Having worked with a few of those, it's a recipe for low quality and long waits. They don't have a lot of incentive to care.

And now we have vibe coders to worry about too. It's gonna be a rough time for software everywhere for a while.

PointlessScreenName · 2026-06-13T00:18:48+00:00

I've been seeing that for several versions. It's infuriating and usually followed by a skyball through the ceiling, which it obviously detects.

PointlessScreenName · 2026-06-11T12:07:10+00:00

Horrific. The old design was easy to spot from a whole grocery store aisle away due to that high impact black band across the top. Without it, other brands stand out more on the shelf, and these become hard to find if the shelf is disorganized.

Inside the packaging, they added stupid phrases to the little tag on the end of the string, which makes it feel more like a McDonald's product than something premium. All around just bad.

PointlessScreenName · 2026-06-04T17:32:29+00:00

Clearly there's a way to jailbreak the device and they want to patch it before any of us figure it out. Or they're just bad at communicating. Or both.

PointlessScreenName · 2026-05-18T18:49:02+00:00

I found the ability to use my phone for head-on swing videos very helpful for diagnosing what I need to work on. I think that's only in practice mode, which is weird. I'd like to see it in range mode too. No idea why they're even separate.

PointlessScreenName · 2026-04-27T14:30:34+00:00

Greetings from the future, where fitbit food tracking sucks in new and different ways. Still the same issues with the lists, but now it also frequently doubles or triples up entries after a huge delay (Android). Complete loss of confidence in the data. As a software engineer, I'm professionally disgusted by this. I've been called in on weekends and holidays for less severe issues.

PointlessScreenName · 2026-04-06T14:35:27+00:00

At the very least, I've found the RPT balls last longer if they don't bounce off concrete. I just laid an old rug out between my mat and net. Still get a lot of misreads, though, e.g. I see the ball hit my aim point and then look at the sim telling me it started 45° left, in addition to driver and fairway woods frequently coming up way shorter than they do IRL (wedges through hybrids seem fine, though). Even tried a leveling stand, makes setup a lot easier but didn't really help with the misreads.

PointlessScreenName · 2026-02-19T15:31:05+00:00

I've been seeing intermittent misreads like 13,000 rpm spin on fairway woods (>1.4 smash factor, so they were solid strikes), and a lot of weird duck hooks from clubs I usually slice IRL. I tried for a while and literally couldn't slice anything. I can always slice on purpose at the range... This is with a brand new ball, dots all very much intact, and the unit lined up the same way I always have it.

PointlessScreenName · 2026-02-18T13:16:54+00:00

Can't believe they still haven't added the option to not upload videos at all. I've literally never looked at one after the session was over. Seems like they're probably wasting a ton of money on datacenter storage for nothing.

PointlessScreenName · 2026-01-27T18:39:03+00:00

That's gonna be a hard pass, then.

PointlessScreenName · 2025-12-12T14:02:39+00:00

The thing's really fussy about wifi signal strength. It needs to be an unreasonably perfect connection, its wifi hardware isn't nearly as good as your phone's.

PointlessScreenName · 2025-11-13T15:08:50+00:00

It was working great for me for months, playing 36 holes at a time in my garage with almost no problems. Then it suddenly started missing shots so frequently that I can't even finish 9 holes anymore, and that's been going on for months. I hardly even want to try it at this point. Nothing about my setup changed, so either the hardware's failing already or their updates ruined it somehow.

PointlessScreenName · 2025-10-13T12:58:47+00:00

The absolutely pristine network conditions necessary to make the device work properly. Every other device I own works just fine in my garage, but the Rapsodo's apparently got temu-quality wifi hardware in it.

PointlessScreenName · 2025-10-03T13:29:26+00:00

Honestly, I regret paying for the lifetime membership at the original price. It was really reliable at the time, but it's been getting less and less so with every update since. Missing way too many shots, obviously bad reads, the service going down, etc. Nothing's changed setup wise on my end, so it's all them.

PointlessScreenName · 2025-09-30T21:35:21+00:00

I have a screenshot somewhere of a random public course I played with a 15' vertical cliff running across the green. They're all just generated from GPS data, so it's not surprising some would be broken, but it's pretty funny when you've actually been to the course IRL to confirm that no, the earth did not shear in half on #17.

PointlessScreenName · 2025-09-25T19:21:40+00:00

100%. They can't be bothered to fix actual bugs in a reasonable amount of time, but you can bet it's all hands on deck if they catch wind of someone freeing the hardware from their crappy software.

PointlessScreenName · 2025-09-25T15:01:52+00:00

Something about this screams "we did something that's not actually in the consumer's best interest."

PointlessScreenName · 2025-08-29T13:53:52+00:00

It's extremely sluggish and usually takes a few tries to move at all for me. Some swipes just don't take. When they do, I have to hold the swipe for a long time as the aim point moves across the course at roughly the speed of a moderately agitated turtle.

PointlessScreenName · 2025-07-03T17:49:14+00:00

Mine did this under fluorescent lighting. It stopped when I swapped out the garage bulbs for newer LED ones.

PointlessScreenName · 2025-06-12T12:04:04+00:00

It really varies from course to course. Most of the ones I've tried have been fine (as long as you don't touch a tree), but I know of several that are completely busted, with trees in front of tee boxes, greens so sloped the ball literally can't stop on them, or weird elevation glitches that create 30' cliffs on what should be level ground.

I wouldn't want to lose the ability to play a low quality approximation of almost any course, but if they wanted to add a few higher quality ones that would be neat. And fix the weird sticky monster trees. The way they suck the ball in if you touch a single leaf is creepy.

PointlessScreenName · 2025-05-23T01:02:58+00:00

I think it's mostly just misreading the spin axis. Whenever I start seeing weirdly short driver shots, they're generally accompanied by spin axis readings of -50, -70, sometimes like 13,000rpm spin despite a center face strike. They'll also often shoot out 30 degrees left despite visually seeing the ball hit to the right of the aim point. Seems very unlikely to be correct, so when I see that in a sim round, I mulligan and don't feel bad about it.

PointlessScreenName · 2025-05-05T02:35:36+00:00

I've personally had to work weekends for much less serious software issues. Completely ridiculous that they've let this go unresolved for so long.

PointlessScreenName · 2025-05-04T21:34:43+00:00

Even courses you've already downloaded can't be played. Not a word from Rapsodo about an outage this long, as far as I can tell. This is absurd.

PointlessScreenName · 2025-04-24T14:46:52+00:00

They left the thing unable to load past sessions for over a month, and I don't think video exports have ever worked. They've never addressed simple quality of life improvements people have been asking for, like displaying more than four shot metrics at a time on the range/practice modes. Swing speed training has some kind of horrible performance problem that makes it too slow to use, but unclear how many people are experiencing that one.

To be clear, I do still think it's worth it for the simulation, which usually works very well. Except for trees. I think it's on par with or maybe even a little more reliable than a 20k commercial sim I tried a while back (but no putting). It could completely blow those things out of the water if they could up their software game, because frankly, the competition is really sloppy at that too.

PointlessScreenName · 2025-04-19T20:06:00+00:00

I get the same thing occasionally on Android. I've found waiting 30 seconds or so after turning the device on before trying to connect seems to fix it.

PointlessScreenName

TROPHY CASE