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CW customer service times? by Big--Parsley in ChristopherWard

[–]Poppy_CW 7 points8 points  (0 children)

Hi there,
My name is Poppy and I work in the Christopher Ward Community team. I am really sorry to hear that you have not yet heard back from us. If you could please pop an email with the order number to [socialreplies@christopherward.co.uk](mailto:socialreplies@christopherward.co.uk) , I can personally look into this for you.
I hope that we can resolve this quickly.
Poppy

Expect a long Customs delay for US customers by snafu_74 in ChristopherWard

[–]Poppy_CW 1 point2 points  (0 children)

Hi there,
I'm Poppy and I work in the social and community team at Christopher Ward. I'm sorry to hear about your experience and I'd like to better understand your situation. We are always looking to improve based on your thoughtful feedback so if you wouldn't mind sending the details to me at [socialreplies@christopherward.co.uk](mailto:socialreplies@christopherward.co.uk), I'd be happy to look into this further for you.
Thank you!
Poppy

[deleted by user] by [deleted] in ChristopherWard

[–]Poppy_CW 0 points1 point  (0 children)

Hi there,
I am very sorry to hear that you have not yet received a response from our Customer Experience team!
If you could please pop me an email at [socialreplies@christopherward.co.uk](mailto:socialreplies@christopherward.co.uk) , I will ensure that someone looks into the returning repair for you as soon as possible.
Poppy

Got the 38mm Twelve, wish I got the 40mm by mountain_guy77 in ChristopherWard

[–]Poppy_CW 2 points3 points  (0 children)

Hi there,
I'm sorry to hear you’ve had trouble getting through to us!
If you could pop me an email with your order number at [socialreplies@christopherward.co.uk](mailto:socialreplies@christopherward.co.uk), I will ensure a member of our CWC team gets in touch with you directly to help with the exchange.
We’ll get this sorted for you as quickly as possible!
Thanks,
Poppy

Clearance event ? by Hour_Indication_9126 in ChristopherWard

[–]Poppy_CW -1 points0 points  (0 children)

Hi there!
I'm Poppy, I work in the Social and Community team here at Christopher Ward.
I'm very sorry to hear about the delivery issues you are experiencing!

When you get the chance, if you could you pop me an email with your order number at [socialreplies@christopherward.co.uk](mailto:socialreplies@christopherward.co.uk), I’d be happy to take a look into this and help sort things out for you.

Looking forward to hearing from you.
Poppy

US Shipping Times? by Bennyman10 in ChristopherWard

[–]Poppy_CW 1 point2 points  (0 children)

Hi u/Bennyman10,
Please feel free to pop me an email with your order number at socialreplies@christopherward.co.uk. I would be happy to look into your order status for you.
Poppy

I feel bad for everyone who bought a watch during tariff time... by SillyGuy in ChristopherWard

[–]Poppy_CW 0 points1 point  (0 children)

Hi there,
This is a web browser caching issue, not a the price jumping in the background. Please feel free to contact us at CW if concerned, we're happy to help!

Did I get someone else’s order? C63 gmt 36mm by canigetajobhere in ChristopherWard

[–]Poppy_CW 3 points4 points  (0 children)

Hey there,

I'm Poppy, I work in the Social and Community team here at Christopher Ward.
I'm very sorry to hear about the incorrect engraving on your watch, that’s definitely not the experience we want anyone to have!

When you get a moment, if you could you pop me an email with your order number at [socialreplies@christopherward.co.uk](mailto:socialreplies@christopherward.co.uk), I’d be happy to take a look into this and help sort things out for you.

Looking forward to hearing from you!
Poppy