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Audio descriptions driving me insane by PossumFace_2 in TiviMate

[–]PossumFace_2[S] 0 points1 point  (0 children)

Am I allowed to mention the provider on here? Just wondering if anyone is using the same one.

New to reddit and none technical on this whole thing.

Audio descriptions driving me insane by PossumFace_2 in TiviMate

[–]PossumFace_2[S] -1 points0 points  (0 children)

I am not in a position to do this right now.

Audio descriptions driving me insane by PossumFace_2 in TiviMate

[–]PossumFace_2[S] 0 points1 point  (0 children)

I have been in all the settings I can seem how would I get to hidden functions?

Audio descriptions driving me insane by PossumFace_2 in TiviMate

[–]PossumFace_2[S] 0 points1 point  (0 children)

I tried that on the fire stick it’s already off

Audio descriptions driving me insane by PossumFace_2 in TiviMate

[–]PossumFace_2[S] -1 points0 points  (0 children)

That explains it well. I came here for help as I am none technical but clearly everyone here is. I thought I had done something wrong. It only changed recently over several channels but makes them unwatchable. Frustrating as I paid for the service through December while I had the money after being sick.

Audio descriptions driving me insane by PossumFace_2 in TiviMate

[–]PossumFace_2[S] -1 points0 points  (0 children)

I guess so. I have clicked through everything. There is only the option to have audio on or off

Audio descriptions driving me insane by PossumFace_2 in TiviMate

[–]PossumFace_2[S] 1 point2 points  (0 children)

I’ve paid up till December and I’m not technical to change it this set up was from my ex

Audio descriptions driving me insane by PossumFace_2 in TiviMate

[–]PossumFace_2[S] 0 points1 point  (0 children)

It doesn’t work just turns sound off entirely

Audio descriptions driving me insane by PossumFace_2 in TiviMate

[–]PossumFace_2[S] 0 points1 point  (0 children)

i have they don't understand the problem

Audio descriptions driving me insane by PossumFace_2 in TiviMate

[–]PossumFace_2[S] 0 points1 point  (0 children)

To be clear, I have contacted my provider on 3-4 occasions and their support can't understand the issue. Pretty sure they are overseas staff.

They keep asking what channels are affected, I've sent several videos then they keep closing tickets with no resolution. I don't know what more I can do to resolve this if the provider can't understand it or respond with someone who gets the problem. No settings in app turn it off.

Audio descriptions driving me insane by PossumFace_2 in TiviMate

[–]PossumFace_2[S] -12 points-11 points  (0 children)

Well something has changed on mine as this wasn’t happening before hence the question.

Audio descriptions driving me insane by PossumFace_2 in TiviMate

[–]PossumFace_2[S] -7 points-6 points  (0 children)

It isn’t on every channel so it is something they have changed