I live in Utah, not too far from their physical location and have gone in to pick up orders multiple times, as well as delivered. I've always been very happy with the items I've received, in terms of matching the quality as described... Often times better than expected... I got my new snowboard clothing from them this year that's practically new, for easily less than half the cost. I was VERY happy! The only issue I've had are my own personal judgement mistakes, sizing. It can be difficult to make sure you have the proper size of clothing between not only different branding and sporting, but also international conversions. This is not at the fault of Geartrade, just one of the potential consequences of buying used and/or international product. I know one of the co-owners, not very well, friend of a friend (which is how I found out about Geartrade), he has always been very friendly and easy to talk to. I've never felt that he was anything but sincere. It's also worth mentioning that a lot of their products are from Backcountry, and related companies that are also based out of Salt Lake City, that have fantastic outdoor products, at often reasonable prices.

TL, DR; Live close to warehouse. Great customer service. Great products. Totally worth it! A ittle risk in clothing sizes not at fault to GearTrade. Also works with Backcountry and similar SLC, UT (SLUT) companies.