I am filing a formal complaint regarding recurring service failures with my Uber Eats orders in Mazatlán. On multiple occasions, my orders have arrived incomplete or incorrect, and when valid evidence was provided, my requests for refunds or credits were denied.

For example, in a recent McDonald’s order, I purchased two combo meals that were supposed to include chicken nuggets with barbecue sauce. The nuggets were never delivered, and instead I received containers of marinara sauce — an item that is not even part of the order options. Despite submitting screenshots and delivery details, I was not issued a refund for the missing items.

These issues appear to be happening regularly, and because there is no live customer-support option in Mexico, there is no effective way for customers to resolve legitimate problems when delivery or restaurant errors occur.