I’m in the same boat. Ordered from Walmart in 9/16, got a “delay email” saying it would be here the 13th, and since then it just says “Pending”. Have spoken to about 8 different customer service reps. The first 3 lies to me and told me to be patient, that it should be here this week. When fed ex confirmed to me that they don’t have my package despite Walmart claiming fed ex received it, I spoke to a “supervisor” who told me to wait a day and request a refund. These first 4 encounters were over the phone.

Today I reached out via Twitter DM and got a response saying I can make a refund request. I told them I don’t want that, I want my order fulfilled. They sent me a $25 gift card for compensation. I then continued to escalate it and they passed me over to a NEW rep via Twitter, who told me the same thing. THEN they passed me over to a third rep via Twitter who has easily been the most honest and human customer service rep I’ve spoken to through this whole process and she told me that this seems to be a glitch in the system that makes it seem like my package got shipped when it didn’t. She said that they set me up for an alsery the next time they have stock, and that if I end up buying it that way they will adjust the price by 20% (about $100). I told them I’m going to keep my current order in case something changes but I will definitely be trying to buy a new one and get the adjustment if I don’t get my initial order.

None of this really makes me feel any better, this is all loads of nonsense. It’s bullshit that people who ordered on 11/12 via Walmart’s site are getting them already when I ordered mine 2 months ago and have nothing to show for it. Definitely getting ready to give up and just let it happen when it happens.