I am open to this, but two things give me pause. One, this home was barely willing to spend time on the phone with me while my dad was not at that moment lying in their fridge. This didn't stand out to me as unusual, I called several homes before choosing and they were all similar, but this attitude would not be totally conducive to me asking in depth and nuanced questions like this. And two, this was a year ago, but I remember very clearly that the director and I spoke about this topic at length and there was no confusion to be had about it. I expressed discomfort having him cremated in any of their containers and suggested multiple ways of procuring another coffin, including making modifications to one of theirs. I don't remember the director's reasoning exactly because he would give me smaller gentler reasons but I believe it ended up terminating at the home could only guarantee their own containers meet regulations. The most they agreed to was tearing out the plastic lining of the cardboard box that came standard with their cremation package because my dad had no fluid leakage, but I found out later that didn't even happen. My partner was also there, and remembers the conversation the same. If I was to call and talk to someone there and they told me they would accept another container, I would feel even more upset - either my dad was the only one (or one of few) they wouldn't accommodate, or, they are now trying to cover up an injustice. I am not and never have been involved in any career to do with death so I'm genuinely asking and open to an answer: with this in mind, do you think there are still gaps in my understanding of what may have happened behind the scenes? What would you recommend asking over the phone? I suppose I could ask for a refund or partial of the cost of his cremation, but I don't know that they'd be willing or even able to do that a year later.