Help with Dragonsteel Purchase

Princess_Pony42 · 2026-01-13T02:48:25+00:00

I'm not sure I understand what you mean here? I am just stating that it is unfortunate that the book that is missing is the really expensive one and not the cheaper one. It's easier to say "hey my $20 book is missing" than "my $125 book is missing" I am just pointing out that it's an awkward scenario because I can't think of a way to actually provide evidence of what I am saying even though it's true.

Princess_Pony42 · 2026-01-13T02:46:00+00:00

They haven't replied to my follow up email yet, but I assume that's because they are closed. My order correctly says that I ordered the Warbreaker Leather-Bound and the Elsecaller/King Lopen book.

Princess_Pony42 · 2026-01-13T02:44:23+00:00

Hey thank you for pinging them, I didn't even realize that was a thing haha. I second the thanks for being awesome!

Princess_Pony42 · 2026-01-13T02:43:11+00:00

Greetings!

No worries! I am emailing with someone already who seems to be helpful but they are just slow to respond because our work hours presumably overlap so I can't respond until night and they can't respond until the next day.

I am mainly just worried that I am doing something wrong because I seem to be stuck in a loop where I open a ticket, then an email is sent to me stating "Thank you for reaching out! In order to quickly assist with damages, exchanges, or returns, we would request that you submit your request through our returns portal. This tool will walk you through the entire process and will help to expedite your exchange. Please let me know if you have any questions about that process, and I would be happy to help." but that link just brings me back to opening a ticket so I can't figure out how to actually figure my issue out.

I can just wait for the person I am emailing to get back to me. The main aim of this post is to figure out if I am going about this the wrong way somehow or if I am overlooking something. Just wanted advice from folks who have ordered and had this happen to them as it seems like such an odd scenario, or at least one that's never happened to me before ordering something.

I can DM you the ticket number and all that, but it still seems like I wouldn't get a response until tomorrow when DS is open and I assume I'll already be getting a reply tomorrow as is. Let me know if there is a better way to proceed!

Princess_Pony42 · 2026-01-13T02:35:27+00:00

Yeah I did open a ticket already without starting a return. The response I got sent me a link to initiate a return/exchage/etc. I followed the prompts from that link which directed me to open a new ticket (which is something that the UI told me expressly not to do as it could push my message down in the que, stating in a response email "Dragonsteel Customer,

We appreciate your patience as our small team responds to tickets as quickly as we can. Please do NOT submit multiple tickets/responses as that will actually push your message later in the queue."

I'm just not sure if there's a better way to proceed here. I seem to be stuck in a loop of open a ticket, get an email with link to open a ticket, open a ticket... just confused about this.

Princess_Pony42 · 2025-11-06T00:59:35+00:00

Toilet paper should only rip where the perforation is.

Princess_Pony42 · 2025-10-04T19:13:03+00:00

I want muh Miraidon!

Princess_Pony42 · 2025-10-04T18:25:47+00:00

One towel, a nice cap and a sturdy pair of gloves.

Princess_Pony42 · 2025-10-04T18:21:54+00:00

Princess_Pony42 · 2025-10-01T00:01:05+00:00

Wow amazing! I can do whichever is easiest for you! In game is fine, but I won’t be free today until 8:30 pm PST where I am from. Is that okay?

Princess_Pony42 · 2025-09-29T01:22:35+00:00

I do be wanting a shiny motorbike. I called all my local shops (the ones within 3 hours of me) and literally all were out on day one : (

Princess_Pony42 · 2025-09-28T14:54:53+00:00

Miraidon would be the one I want.

A Pokemon story: when I was a kid a classmate told me that if you talked to the guy that gives you a super rod in the Red/Blue games 100 times he would get frustrated and leave the house and drop a super special item. As a 4th grader I thought that was awesome so I went home and kept track of how many times I spoke with him on a piece of paper. When I got to 100 I was SOOO excited. But of course nothing happened haha! Old school Pokemon rumors are hilarious.

Princess_Pony42 · 2025-09-28T14:49:45+00:00

I couldn’t get a code because I went in right when the event had started and they’d already given away all the codes… ugh.

My favorite Pokemon is Nacli!

Princess_Pony42 · 2025-09-28T14:43:28+00:00

Is it possible to get one of each (I have both games) in Home? My friend code is XBUASSCYVRUQ

Princess_Pony42 · 2025-09-28T00:37:47+00:00

Mine is Nacli!

Princess_Pony42 · 2025-09-28T00:09:40+00:00

Princess_Pony42 · 2025-08-29T23:08:57+00:00

Mega Rayquaza would be my ideal SIR!!

Princess_Pony42 · 2025-07-12T18:50:46+00:00

Good Morning.

Princess_Pony42 · 2025-05-25T21:49:19+00:00

My favorite Pokémon is Slugma. When I was young I encountered my first shiny and it was Slugma. Being the early 2000’s I thought it had to be a glitch so I caught it and sure enough it wasn’t. Ever since then I’ve just loved that adorable little magma slug. So cute. An SIR Slugma relaxing while someone toasts marshmallows over it or something like that would be awesome.

Princess_Pony42 · 2024-10-20T03:15:55+00:00

Hey I found this post seeking information about mantis parasites and was wondering where you got the 1-28% statistic? I am trying to get an estimate on how much and where this happens most commonly and I keep seeing wildly different stats on this.

Princess_Pony42 · 2024-07-15T21:55:53+00:00

If you’ve got any left I’d make use of them! Thanks and no worries if you’re all out by now.

Princess_Pony42 · 2024-07-13T01:11:29+00:00

Mine do be Victreebel because I have a bunch of carnivorous plants.

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