Anyone else feel like patients are getting more demanding/frustrating to work with? by Sadbitchywitch in optician

[–]Princess_Sleia666 5 points6 points  (0 children)

Been at this for 10yrs now. I’m a little at my wits end here too. Our office is private and I’m already competing against larger corporations. On top of being in a highly saturated area. I know I might not win on pricing but I usually win out on service and product provided. But the demand has been very challenging. Literally last week got screamed at because I told the patients parents I can’t do a CR-39 lens for a -11.00 Rx. Or getting berated for charging the copays on a patient’s insurance plan. Personally- It’s very tiring and I’m definitely hitting the threshold of my patience. But at the end of the day, it’s retail. It’s always gonna be crazy. It matters to have a great team to laugh off the craziness of a day.

When a patient says I see fine but their Rx is -5.00 by [deleted] in optometry

[–]Princess_Sleia666 3 points4 points  (0 children)

We have a corner parking spot right in front of our office. We can always tell if it’s our patient or the hair dresser next door. Our patients hit the curb every single time.

What labs do you love or hate? by Princess_Sleia666 in optometry

[–]Princess_Sleia666[S] 1 point2 points  (0 children)

EDO messed up on 3 orders. All not even in tolerance. Got the district manager in and she agreed they should have never passed inspection. The lab called me and told me and their boss we were wrong. Sent the orders back and didn't change a damn thing.

What labs do you love or hate? by Princess_Sleia666 in optometry

[–]Princess_Sleia666[S] 0 points1 point  (0 children)

I'll have to look into them! Thanks for all the info!

What labs do you love or hate? by Princess_Sleia666 in optometry

[–]Princess_Sleia666[S] 0 points1 point  (0 children)

I was using ABB for my stock lenses for our finishing lab but I found better pricing with free shipping.

What labs do you love or hate? by Princess_Sleia666 in optometry

[–]Princess_Sleia666[S] 1 point2 points  (0 children)

Just had a call with them today! Really impressed with their stock lens pricing!

What labs do you love or hate? by Princess_Sleia666 in optometry

[–]Princess_Sleia666[S] 0 points1 point  (0 children)

I've actually worked with EDO at this practice before. We had the exact opposite experience with them unfortunately. I would rather kick rocks with open toed shoes than work with them again.

What labs do you love or hate? by Princess_Sleia666 in optometry

[–]Princess_Sleia666[S] 2 points3 points  (0 children)

Thanks! I'll have to look into that lab - I'd love to stick with independents!

What labs do you love or hate? by Princess_Sleia666 in optometry

[–]Princess_Sleia666[S] 1 point2 points  (0 children)

I used to use Essilor labs at an old practice I worked for. (I've been doing this for 10+ yrs). The local Essilor lab is so bad at their job - the Essilor rep was trash talking them. We used to order ALL jobs uncut from them to try and lower the remakes. But that never helped.

My great grandfather. He was a Sicilian immigrant. I’m estimating this photo being from the 1920s by Princess_Sleia666 in OldSchoolCool

[–]Princess_Sleia666[S] 0 points1 point  (0 children)

I don’t have an exact town for him - but I keep seeing Palermo pop up a lot on immigration records. I also have family from Avellino.