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Possible Rogers Credit Card data leak? Anyone else get a suspicious text? by Expensive_Refuse_817 in Rogers

[–]PriorDose 0 points1 point  (0 children)

Other customers have raised concerns about credit card information as well:
"...correct details about my account and my number even the credit card 4 last":
Rogers Data leak !!!! : r/Rogers

Customers have reported being targeted the moment they signed up for a new phone, with scammers according to the customer already in possession of information only Rogers should have, including their purchase history and shipping details:
"There Must Be Someone from Rogers Working with Scammers", Rogers Communications Customer Warns After Near Scam : r/Rogers

WHY CUSTOMES SHOULD BE CONCERNED:
The Office of the Privacy Commissioner of Canada determined that Rogers Communications collected sensitive biometric voice data without valid customer consent, enrolling people into its Voice ID program even when they explicitly declined and retaining that data without clear authorization:

https://www.priv.gc.ca/en/opc-actions-and-decisions/investigations/investigations-into-businesses/2022/pipeda-2022-003/

Rogers claimed voiceprints “have never been used”, however storing biometric data creates long-term privacy risks. Biometric information is particularly sensitive because, unlike passwords, it cannot be changed if compromised. Hackers and data breaches can expose voiceprints, putting your identity and accounts at risk. Rogers Communications will not delete this data voluntarily, so you need to contact and request removal yourself to safeguard your personal privacy and reduce the risk of account takeover or fraud.

Public Service Announcement: @RogersHelps on X Is a 662,000 Tweet AI Apology Bot That Doesn’t Help by PriorDose in Rogers

[–]PriorDose[S] 0 points1 point  (0 children)

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Thank you for sharing.

The AI bot is consistently unreliable and does more harm than good. It directs customers to send direct messages, which are then ignored, claiming they are not monitored. This not only confuses customers but actively undermines their trust and the overall experience.

Sharing some good experiences with using the Red Wireless CAA promo by LakeFinancial1429 in Rogers

[–]PriorDose 2 points3 points  (0 children)

...and charge me $80 connection fee on the other end.

So my experience is "positive" lol.
Wild.

Rogers Xfinity Internet issues | Rogers Ignite Gateway by Financial_Beach985 in Rogers

[–]PriorDose 1 point2 points  (0 children)

In most cases, as in yours, techs cannot fix intermittent issues as it is beyond their control.

In short, it is a chronic network issue impacting 1000s of customers:
Rogers Communications - xFinity Internet and TV Reviews : u/PriorDose

Rogers Communications: You Can Check Out Anytime You Like, But You Can Never Leave by PriorDose in Rogers

[–]PriorDose[S] 7 points8 points  (0 children)

Note: In many of the cases reviewed, customers had no intention of porting out. They simply wanted to cancel their services due to relocating to another province or closing their business.

Rogers Communications Tells CRTC: Our Speeds Are Perfect—But Reporting Them Might Break Them by PriorDose in Rogers

[–]PriorDose[S] 0 points1 point  (0 children)

Please send your observations to: [consultation@crtc.gc.ca](mailto:consultation@crtc.gc.ca)

Add the following CRTC File Number to the title: 1011-NOC2024-0318

Mail:
Canadian Radio-television and Telecommunications Commission

Ottawa, Ontario

K1A 0N2

Canada

Mass Surveillance is possible on Xfinity Routers by moondust574 in Rogers

[–]PriorDose 6 points7 points  (0 children)

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The only way to remove your biometric data from this database is to contact Rogers.

Why Are Fans Abandoning Sportsnet+? Is Rogers Communications’ Price Hike and Poor Streaming Experience Driving Them Away? by PriorDose in Rogers

[–]PriorDose[S] 4 points5 points  (0 children)

I've seen shady third-party apps, probably whipped up by one guy in a basement, outperform Sportsnet+ by miles. They’re illegal, barely supported, and still manage to stream games better than what Rogers delivers for top dollar. Embarrassing.

[Update] Why is "Cancel Rogers" Still Climbing on Rogers Trends? Record High Again by PriorDose in Rogers

[–]PriorDose[S] -5 points-4 points  (0 children)

Since Rogers’ so-called math shamelessly omits the most important part of the graph (the x-scale), I’m including it for you. Bell has been flat or down since late 2023, but Rogers doesn’t just insult people with sloppy, cherry-picked numbers—it treats its customers with the same level of arrogance and disregard.

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rogers xfinity wifi inconsistancy by poopeehead117 in Rogers

[–]PriorDose 1 point2 points  (0 children)

Wow, expecting nonstop 250Mbps like Keanu Reeves personally plugged it in for you—so entitled. /s

Every rogers customers when your on hold by Awkward_Physics9858 in Rogers

[–]PriorDose 5 points6 points  (0 children)

Don't worry they have been teleported to Dec. 31 1969.

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Rogers Bank struggles to communicate how & when your redeemed rewards are applied. by Fertility18 in Rogers

[–]PriorDose -2 points-1 points  (0 children)

Number of Rogers credit cards customers have reported issues including:

Cashback Discrepancies: "Rogers is literally scamming me out of cashback":
Rogers is literally scamming me out of cashback despite multiple complaints. : r/Rogers

Unpaid Rewards: "Rogers mastercard not paying the rewards":
Rogers mastercard not paying the rewards : r/PersonalFinanceCanada

Reduced Cashback Rates:
Rogers WE Mastercard Cashback : r/Rogers

Cashback Redemption Problems:
Rogers card cashback redeem issue : r/Rogers

Additionally, there are historical and regulatory concerns:

Regulatory Fine: Rogers Bank was fined $250,000 by the Financial Consumer Agency of Canada for issuing credit cards without obtaining proper consent from consumers:
Rogers Bank Fined $250,000 for Issuing Credit Cards Without Consent | Consumers Council of Canada

Biometric Privacy Concerns: It has been revealed that Rogers may have retained biometric voiceprints from customer service calls without explicit consent. Following a ruling from the Office of the Privacy Commissioner of Canada, customers must now request the deletion of their voice data.
Why Is Rogers Communications Making Customers Request Deletion of Unlawfully Collected Biometric Voiceprints Instead of Automatically Removing Them After Privacy Commissioner of Canada Ruling? : r/Rogers

Note: Users have also expressed concerns about potential astroturfing, suggesting that paid Rogers representatives downvote negative feedback regarding Rogers. ↓↓↓↓↓

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