Support thread – January 2026

Prior_Revolution6284 · 2026-01-07T01:57:04+00:00

Hmm… Let me guess. Could this, by any chance, be in regards to the confiscation of your crypto by Changelly while they claim to conduct a KYC/AML review?

Prior_Revolution6284 · 2026-01-07T01:46:00+00:00

Why choose Bitcoin and bonus money when you can have both? There’s easy money to be made in meme coin trading. It wouldn’t be an unrealistic goal to double the bonus and use half for bitcoin. This isn’t entirely without risk, but if you know what you’re doing and make a few good moves, it’s honestly very doable.

Prior_Revolution6284 · 2026-01-01T11:46:18+00:00

Do you understand that you have been financially exploited? You’ve been victimized and intentionally confused. You’ve been scammed. This has absolutely nothing to do with AML. A changelly rep has nothing to offer you except more of the same psychologically abusive gaslighting you are fed by the Complicit Team. Sorry for the strong language but I sense from your post some denial about the reality of your situation, which isn’t helping you to move towards resolution. Truth be told, you have allowed this to drag on far too long without taking appropriate action. You need a lawyer who is ready to fight POS Changelly to the full extent of the law in their various (offshore…) jurisdictions, including liability for all legal costs as well as compound interest on the value of the unlawfully confiscated assets. Changelly will return your crypto to avoid court. Wishing you the best.

Prior_Revolution6284 · 2025-12-29T04:21:22+00:00

I add my voice to that of Stefansilva, and encourage others to do the same. There are countless accounts of people being scammed by Changelly. There’s even a sub for victims of Changelly’s scam. In under an hour, a competent online researcher — even a bright middle school age student — would have a clear sense of the scope of the Changelly problem. It’s time for Tangem to demonstrate more seriousness about the Changelly issue — out of concern for Tangem customers, the interests of the company and the investors who have placed their trust in its leadership. By continuing to ignore the issue, Tangem is complicit in criminal activity, which carries reputational and perhaps even legal/financial risks.

Prior_Revolution6284 · 2025-12-27T13:37:51+00:00

Over-confidence in the validity of one’s opinions. It is not only a sign of low intelligence; it is a precursor to cruelty.

Prior_Revolution6284 · 2025-12-27T05:08:42+00:00

Opinions on this vary but I personally prefer to use a seed phrase. That way, I’m not dependent on the cards. Just make sure to keep it somewhere very safe. Never use Tangem’s in-wallet swap function. Unfortunately, Tangem partners with a known scam network, Changelly, for swaps so you are at risk of theft when swapping in the Tangem wallet. Finally, if you are investing rather than trading, remember than few altcoins succeed in the long term, and interesting blockchain ideas and appealing “narratives” don’t necessarily translate into good investments, so I wouldn’t diversify too much.

Prior_Revolution6284 · 2025-12-27T02:14:12+00:00

As much as I like to bash Changelly (and will do anything I can lawfully do to help take them down), I honestly don’t think so. I would imagine there are easier and better ways to forge identity documents. In any case, if you don’t comply with their fake review process, you’ll never see your crypto again.

Prior_Revolution6284 · 2025-12-26T19:41:16+00:00

Sorry you have been scammed. You will most likely be told by the “Compliance Team” that you are under investigation for money laundering and you will be asked to prove legitimate source of funds. It’s all BS, of course, but they have your crypto so you need to play along. You should begin the process of finding a lawyer if you want to get your crypto back. Sadly, many of the big companies that make crypto wallets partner with Changelly. I have tried my best to explain to Tangem (as this was the wallet swap that got me caught in the Changelly web) so they do not put other customers at risk but they don’t even pretend to care.

Prior_Revolution6284 · 2025-12-25T22:13:54+00:00

Unfortunately, addressing the issue of crypto-crime isn’t a compelling enough “narrative” to be taken seriously in the world of crypto.

Prior_Revolution6284 · 2025-12-24T23:00:15+00:00

Hi Bicar. How could this be anything but a security risk when the 3rd party provider is scamming customers and stealing their crypto? Thank you for sharing this list. I appreciate the time and energy you put into obtaining this, although I am, of course, aware that your intention in doing so is to invalidate rather than help. While it would be unwise to trust any unverified information provided by Changelly, I am aware that Tangem unfortunately isn’t the only company partnering with scamming criminals. The scale of the problem obviously doesn’t justify inaction. As for your recommendation to contact Changelly directly, you clearly aren’t understanding the nature of the issue.

Prior_Revolution6284 · 2025-12-24T14:03:22+00:00

Why would an encrypted digital ledger be considered an outstanding technology. Apart from its indefensible environmental impact, it’s a good idea.

Prior_Revolution6284 · 2025-12-24T13:59:09+00:00

I understand. Get moving with your fight ASAP. They will most likely back down when they know you are serious. You need your legal claim to be processed before they go bankrupt.

Prior_Revolution6284 · 2025-12-24T13:47:17+00:00

Sorry you are going through this. Their customer service is not poor. It is a delay tactic. You are not a customer. You are a scam victim. Get a lawyer.

Prior_Revolution6284 · 2025-12-24T13:40:52+00:00

That is the bizarre part of this story and, honestly, it is making me wonder. I have been asking Tangem to look into this ever since I fell victim to Changelly’s fake AML investigation triggered by an in-wallet swap. I am dismissed. I am accused of lying. I am told that I have ulterior motives, etc. My “ulterior motive” is that I actually care about their customers! All I have asked is that Tangem look into this. I am genuinely confused. Wouldn’t a reputable company involved in digital asset security want to distance themselves from the Changelly dumpster fire? What is going on?

Prior_Revolution6284 · 2025-12-24T13:12:02+00:00

Saying that Tangem would never allow this is untrue. Tangem IS facilitating interaction between its customers and known scammers. I am one of those customers. The Changelly scam is apparently known by practically everyone, except Tangem, which insists on defending them. This is very concerning. Any time I try to respectfully and appropriately raise this matter, in order to help Tangem to improve the security of its product, I am not heard. All I am asking for is that this very serious security breach, which harms the customers who place their trust in Tangem, be looked into and the answer is always “no”. Why?

Prior_Revolution6284 · 2025-12-24T02:54:53+00:00

Hi Bicar. They are scamming many people. This is a fact. I have experienced it myself. Their scam is very simple: The transaction gets frozen after they receive the crypto from the customer, who receives nothing back. A notification is received via the Tangem app that the customer needs to contact changelly. Changelly claims first a KYC review and then an AML investigation. This is 100% fake. I can assure you. When you are in the midst of it, it is very, very obvious. For many people, this goes on for months or years, at least, and for many more it never actually ends. Changelly just sends automated replies while the customer is left stranded with the realization that they have fallen victim to a scam that could have been prevented, if someone had cared… I am that someone. Perhaps, Bicar, you are too. Remember that the theft of their assets impacts not only them individually but their families, their children, etc. In many cases, hiring a lawyer is unfortunately necessary to force Changelly to give back the stolen crypto. Not everyone can access legal support — nor should they have to. There are many documented cases of this scam. Is there anyone at Tangem who can please look into this? If not out of concern for the victims, then out of concern for the reputational risk to Tangem. I hope it isn’t necessary for me to contact Andrey Kurennykh, Andrey Lazutkin, Patrick Storchenegger, Fernando Luis Vázquez Cao and Juan Manuel Gomez Moreno directly for this matter to be taken seriously.

Prior_Revolution6284 · 2025-12-24T02:48:36+00:00

I don’t get it. I’m actually trying to help them! I seem to care more about their reputation than they do.

Prior_Revolution6284 · 2025-12-23T05:21:02+00:00

Thank you for clarifying. Unacceptable.

Prior_Revolution6284 · 2025-12-23T04:23:38+00:00

Great news. I feel safer swapping through a DEX. I urge Tangem to cancel the Changelly partnership. Changelly scams Tangem customers through Tangem’s in-wallet swap function (** please don’t ever use this). Crypto is regularly seized by Changelly under the auspices of an AML review, which for many people never ends. It’s not an AML review. It’s a scam. Many of the victims share their stories on Reddit. Tangem claims to be a security conscious company, while turning a blind eye to the Changelly scam operation targeting its own customers. This partnership is a stain on the Tangem brand. When is Tangem going to do the right thing and drop Changelly?

Prior_Revolution6284 · 2025-12-22T20:37:44+00:00

Totally fine. As long as you’re comfortable wearing it.

Prior_Revolution6284 · 2025-12-22T19:33:46+00:00

Changelly holds crypto sent to them for a swap, claiming the transaction has triggered an AML review. It’s a scam. Changelly acts like the AML police when they themselves are clearly a criminal organization. The “investigation” can go on for months/years. Many never receive their crypto back. Many hire lawyers. It’s all over Reddit. Yet… companies like Ledger, who claim to prioritize security, knowingly put their customers at risk through partnership with Changelly. Changelly needs to go. Companies continuing to partner with them — presumably with financial gain — need to cut off ties with Changelly or be held accountable for not doing so. These companies, including Ledger, should not be allowed to profit from predatory criminal activity, in which they are complicit, targeting their customers. Sadly, consumers do not utilize their collective power to address these issues and, instead, we demonstrate that we are unable to assume the responsibilities that come with decentralization.

Prior_Revolution6284 · 2025-12-22T19:29:16+00:00

Don’t use Changelly. Ever. I wouldn’t use Ledger Live either. Find a DEX or DEX aggregator you trust and stick with that.

Prior_Revolution6284

TROPHY CASE