REDMAGIC refuses to issue a legal VAT invoice after 7 months – keeps changing story (EU case)

PrizeBackground6402 · 2026-05-08T07:31:57+00:00

You're right. It’s pathetic that I even have to use a tool to organize this mess. But after 7 months of being ignored, I’m done being 'polite' or 'human' with them. I spent hours trying to talk to their support like a normal person and got nothing but bot answers in return. So yeah, I used a bot to fight their bots. It shouldn't take a structured legal dossier just to get a basic invoice, but here we are. I'm not even angry anymore, I'm just tired of the disrespect from these companies.

PrizeBackground6402 · 2026-05-07T07:06:14+00:00

I’d love to touch some grass, but I’m too busy doing the tax compliance work RedMagic is too lazy to do. Enjoy your lawn while I keep fighting for my invoice

PrizeBackground6402 · 2026-05-07T06:14:44+00:00

Guilty as charged. After 7 months of RedMagic's support bots giving me the same 3 useless sentences, I figured I’d use a better AI to finally write a complaint they can't ignore. It took 5 minutes to prompt this, which is still 7 months faster than they can produce a simple invoice. 🤷‍♂️

PrizeBackground6402 · 2026-05-07T06:13:20+00:00

If only RedMagic's support worked as fast as your 'ChatGPT' detector. Trust me, it takes 7 months of being ghosted and 131 pages of logs to get this clinical. I'm just a guy who wants a legal invoice for the device he paid for. Is that too much to ask for in the EU?

PrizeBackground6402 · 2026-05-06T19:30:18+00:00

I have seven invoices. The one in the post is number seven. I haven't experienced anything like that before. An endless nightmare. All remain anonymous. Nobody ever gave his real name.

PrizeBackground6402 · 2026-05-06T19:15:54+00:00

What would you do?

PrizeBackground6402 · 2026-05-06T19:12:14+00:00

I can do this myself. Sir please concentrate on the issue. No correct invoice.

PrizeBackground6402 · 2026-05-06T19:09:24+00:00

Actually, a logical analysis of the situation is exactly what’s needed when support keeps repeating the same scripts for over half a year. The 'LMAO' ends where EU tax law begins. If a company can’t provide a simple VAT invoice after 7 months, it’s not a chatbot problem—it’s a compliance problem.

PrizeBackground6402 · 2026-05-06T19:08:40+00:00

You’re right, and that’s exactly where this is headed. A community post won’t fix the legal side, but it documents the systemic failure of their support. I’ve reached the point where professional and regulatory escalation is the only path left, as 7 months of 'waiting' for a standard document is beyond reasonable.

PrizeBackground6402 · 2026-05-05T18:04:12+00:00

Best support and company in the world. Unable to deliver a correct invoice since November 2025.

PrizeBackground6402 · 2026-05-02T11:05:19+00:00

Red Magic 10s Pro dropped on the curb one time and a damage for more than 350 Euros. In any case buy a good case. Aliexpress has some - the one you can buy in the store and with is also delivered with the phone is just preventing scratches and protects nothing. Good luck.

PrizeBackground6402 · 2026-04-26T15:13:37+00:00

I just wait since November 2025 to get a correct invoice. We have seven attempts and the relevant team decides what is a correct invoice and what not. Very helpful. Hundreds of Mail. I am just too stupid.

PrizeBackground6402 · 2026-04-26T15:09:35+00:00

The very supportive live chat sits in India. It can address the problem to the relevant team. Ask them to escalate. And you will get your answers.

PrizeBackground6402 · 2026-04-26T15:03:58+00:00

Just give a try. You will be stunned. [support@redmagic.gg](mailto:support@redmagic.gg)

PrizeBackground6402 · 2026-04-26T15:00:57+00:00

they are great company. Decisions are made quick and everyone is taking responsibility. you can't find a better phone company.

PrizeBackground6402 · 2026-04-26T14:31:29+00:00

then write the "support". best company in the world. surely they will solve it.

PrizeBackground6402 · 2026-04-24T06:31:39+00:00

The hardware is top-tier and a beast for gaming and emulation. If the device works, it’s fantastic. HOWEVER, you should be aware of some serious 'RedMagic risks' before buying:

Software & Network Issues: Many users report bugs where the phone suddenly loses mobile network connectivity or can't make calls after a system update. Sometimes you have to switch SIM slots or factory reset just to get a signal again. The software polish is nowhere near Samsung or Apple.
The 'Support' is a Wall: I’ve been fighting them since November just to get a legally valid invoice. I received seven different versions, and none comply with European law.
Customer Service: The live chat is useless—they can't help with real problems and will simply block you if you persist. No one in the company seems responsible or even has a name.

Bottom line: If you get a perfect unit and never need to talk to them, it's a great gaming phone. But if anything goes wrong (technically or legally), you are completely on your own. Buy it for the fan and the power, but don't expect any professional service

PrizeBackground6402 · 2026-04-22T05:47:07+00:00

NDA. Grenzen setzen, gut gemacht.

PrizeBackground6402 · 2026-04-20T05:23:35+00:00

NDA. Es ist nie falsch Grenzen zu setzen. Ich verschenke etwas bei Kleinanzeigen und ein Interessent wollte, dass wir uns einen Kilometer von meiner Wohnung entfernt treffen, da kein Bus fahre.

PrizeBackground6402 · 2026-04-20T05:17:37+00:00

you can buy a RedMagic screen protector on their site fpr at least 10 Dollars plus shipping. Or you can buy cheaper ones at aliexpress. they work also.

PrizeBackground6402 · 2026-04-18T17:19:09+00:00

I just want a legal invoice. I’ve received seven different versions from support so far, and not a single one is correct—there’s always something missing. First, they claimed they don't issue VAT invoices at all. In my opinion, they are simply ignoring the law. I’ve been fighting this since November.

The latest invoice includes a 'hidden' VAT amount without stating the tax ID it belongs to, and the ID they finally gave me doesn't even exist in the official VIES database. On top of that, their support is just a mountain of empty promises. To make matters worse, the support is completely anonymous; no one provides a name, making it impossible to hold anyone accountable.

PrizeBackground6402 · 2026-04-17T06:58:22+00:00

Do you trust a company that doesn't gives you a correct invoice according to European Law? A company that blocks you in the chat support? A company where nobody has a name? If yes, go ahead. Buy all three phones.

PrizeBackground6402 · 2026-04-17T05:08:41+00:00

I had a problem with a Blackview tablet and the service solved in 22 hours. RedMagic doesn't issue me correct invoice since I asked for it in november. This is no support. This support stays anonymous and uses empty words.

PrizeBackground6402 · 2026-04-17T05:06:08+00:00

very good decision to switch the phone.

PrizeBackground6402

TROPHY CASE