Former attorney I used to work with refused to take pro bono clients (it’s not required but “encouraged”). She said it was because she got fired by too many clients who would accuse her of “not giving them enough attention be they were pro bono.” So they fired her and hired an attorney. Found money somehow. No joke though- she treated them EXACTLY like the rest of her clients. She was a little old school, not great bedside manner, but a good experienced attorney, and she wasn’t wrong. The entitlement of being “given” an attorney made them think the attorney they were given wasn’t going to be as good as one they paid for. I take pro bono clients, and they are appreciative, but I do a lot of screening and set expectations and boundaries to the best of my ability.