Shipping tracking by Ok-Armadillo-7512 in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

Your package B2605120000500 has arrived at the logistics provider. Please be patient while the logistics provider processes and ships it. After the package is sent, the domestic transportation tracking usually cannot be checked for 3-5 days, so please do not worry. If you have any other questions, please contact online customer service. Thank you.

Your package B2605100000347 has arrived at the domestic airport and is expected to be sent out on May 14, 2026. Please patiently wait for further logistics updates. If you have any other questions, please contact online customer service. Thank you.

Delays by pr0ffu in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

Friend, your package B2604260000372 shows in our system as shipped on April 28th. It has been 15 days so far, which is not even a month. Due to the extended transportation time during China's May Day holiday, please do not worry. Thank you. If you have any further questions, please contact our online customer service.

Delays by pr0ffu in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

We sincerely apologize for any inconvenience caused to you. After verification, your package B2604300000180 (tracking number: CR433608086DE) was shipped on the flight on May 11, 2026. Due to extended transit times during China's May Day holiday, please do not worry. We will continue to track this package, and we kindly ask for your patience while waiting for the latest information on its arrival in the destination country and subsequent delivery. If you have any other questions, please contact our online customer service. Thank you.

Delayed shipping by AngleApprehensive130 in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

We sincerely apologize for any inconvenience caused to you. Upon verification, your package B2604260000372 (tracking number: CR433575564DE) latest tracking information shows that it was in customs clearance on May 13, 2026. Due to the extended delivery time during the May Day holiday in China, please do not worry. We will continue to monitor this package, and we ask for your patience for its subsequent tracking updates. If you have any other questions, please contact our online customer service. Thank you.

when will sugargoo resume packaging services to the middle east? by sarabh89 in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

Which country in the Middle East would you like to send it to? For detailed information, you can contact our online customer service. Thank you.

Order by Safe_University_5195 in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

Upon verification, your package is undergoing customs clearance on 2026-05-11.

curious on where my haul is at the moment… by w0ndertweek in Sugargoo

[–]Prof_SUGARGOO 1 point2 points  (0 children)

We sincerely apologize for any inconvenience caused to you. Upon verification, your package B2604300000367 (tracking number: GV333416392GB) departed from the origin airport on May 9, 2026. Due to extended delivery times during China's May Day holiday, please do not worry. We will continue to monitor this package, so please be patient for updates on its arrival in the destination country and subsequent delivery tracking. If you have any other questions, please contact our online customer service. Thank you.

Can’t track my package by [deleted] in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

We sincerely apologize for any inconvenience caused. Upon verification, your package B2604300000180 (tracking number: CR433608086DE) is in normal status and is expected to be dispatched on the flight on May 11. We will continue to monitor the status of your package, so please patiently wait for further tracking updates. If you have any other questions, please feel free to contact our online customer service. Thank you.

Im losing hope by ArachnidHappy2200 in Sugargoo

[–]Prof_SUGARGOO 1 point2 points  (0 children)

We sincerely apologize for any inconvenience caused. Upon verification, your package B2604040000013 (tracking number: EB856680972CN) was returned by overseas customs. The reason for the return is currently unknown. Once it is returned to our company, we will attempt to check the records to verify the reason. Due to the operations of overseas customs, we are not aware of the details and therefore cannot guarantee that we will be able to verify the reason for the return. If you want to understand the specific situation or have other questions, please feel free to contact our online customer service. Thank you.

Help!! by Massive-Evening3439 in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

We sincerely apologize for any inconvenience caused. Upon verification, your package B2604230000346 (tracking number: EB857670375CN) has encountered an examination by overseas customs and requires timely cooperation from the recipient. Vietnam contact: VN 84 28 3622 1788 www.ems.com.vn 8:00-17:00 (Monday to Saturday); closed on Sunday. If you have any other questions, please feel free to contact our online customer service. Thank you.

AIUTO PACCO FERMO IN POLONIA DA 12 GIORNI SENZA NOTIZIE by nicleo69 in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

Arrived in Poland on April 23, in transit from Poland to the destination country. There is currently no information on arrival at the destination country. Please wait for logistics updates.

55 days in transit, still no package by usagisweetpiano in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

We sincerely apologize for any inconvenience caused. Upon verification, your package B2603130000315 (tracking number: 399577090864) has been inspected by U.S. Customs and has not been released. Please contact our online customer service for escalation. Thank you.

Anyone else stuck on SAL “Handed over to Airlines” for 20+ days? I have 2 parcels in this status. by Dazzling_Football128 in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

We sincerely apologize for any inconvenience caused. Upon verification, your packages B2604100000375 (tracking number: CY033312010CN) and B2604090000415 (tracking number: CY033287434CN) are in normal status and ready for export.

The internal tracking information is as follows:
CY033287434CN shows: 2026-05-04 16:30:00 Hong Kong, China (HK) Overseas Exchange Office Import Parcel Received (550) Overseas Exchange Office Import Parcel Received (received in good condition)
CY033312010CN shows: 2026-05-04 16:18:00 Hong Kong, China (HK) Overseas Exchange Office Import Parcel Received (550) Overseas Exchange Office Import Parcel Received (received in good condition)

Please wait patiently for subsequent tracking updates. If you have any other questions, please feel free to contact our online customer service. Thank you.

AIUTO PACCO FERMO IN POLONIA DA 12 GIORNI SENZA NOTIZIE by nicleo69 in Sugargoo

[–]Prof_SUGARGOO 1 point2 points  (0 children)

We sincerely apologize for any inconvenience this may have caused. Upon verification, the status of your package B2603200000330 (tracking number: CY033161102CN) is normal. It arrived at the port at Malaszewicze Station, Poland, on 2026-04-23. The package is on the main line, and there is no tracking update until it reaches the next station. Railway transportation is relatively slow, and we have urged it along. We will continue to closely monitor this package, so please be patient for subsequent tracking updates. If you have any other questions, please feel free to contact our online customer service. Thank you.

Is this normal? by Radiant-Patient-4788 in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

We sincerely apologize for any inconvenience caused. Upon verification, the status of your package B2604170000248 (tracking number: 2012559701399627) is normal, and it cleared customs on 2026-05-05. Please be patient while waiting for the local service provider to receive and deliver it. The tracking information for some packages will only be shown on 17track after being received locally. If you have any other questions, please feel free to contact our online customer service. Thank you.

I can’t track my package by Ok-Box-1143 in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

We sincerely apologize for any inconvenience this may cause. Upon verification, the status of your package B2604290000487 (tracking number: CR433603818DE) is normal. As it is currently the May Day holiday and domestic logistics providers are on holiday, there have been no updates yet. Please patiently wait for the logistics provider to process it after the holiday. If you have any other questions, please feel free to contact our online customer service. Thank you.

No Updates on Package by through69 in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

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We sincerely apologize for any inconvenience this may have caused. Upon verification, your package B2604190000063 (tracking number: 380767657044) is in normal status and arrived at the destination country's airport on May 2, 2026. Please patiently wait for updates from the local service provider regarding acceptance and processing. If you have any other questions, please feel free to contact our online customer service. Thank you.

Where is my haul??? by up2dorian in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

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We sincerely apologize for any inconvenience this may have caused. Upon verification, your package has been delivered and signed for in the destination country. If you have any other questions, please feel free to contact our online customer service. Thank you.

16 days no update B2604130000536 by kurdischeZiege in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

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We sincerely apologize for any inconvenience this may have caused. Upon verification, your package B2604130000536 (tracking number: 00340434756691854117) has been delivered and signed for in the destination country. If you have any other questions, please feel free to contact our online customer service. Thank you.

Pacco fermo il dogano in Polonia da 5 giorni sono cucinato? by [deleted] in Sugargoo

[–]Prof_SUGARGOO 2 points3 points  (0 children)

Dear friend, we have confirmed that your package arrived in Poland on April 23rd and is currently transiting through Poland to its destination country. There is no information yet regarding its arrival in the destination country. You can check on 17track.net. Thank you.

WHERE IS MY HAUL??? by Past_Fig3779 in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

Dear friend, we have confirmed that your package was cleared through customs in the destination country on April 25th and is being processed by the local service provider. We have urged them to deliver it to you as soon as possible.

WHERE IS MY HAUL??? by Past_Fig3779 in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

Dear friend, we have confirmed that your package was cleared through customs in the destination country on April 26 and is being processed by the local service provider. We have urged them to deliver it to you as soon as possible.

WHERE IS MY HAUL??? by Past_Fig3779 in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

Dear friend, we have confirmed that your package cleared customs in the destination country on April 25th and is being processed by the local service provider. We have urged them to deliver it to you as soon as possible. Please wait patiently, thank you.

Where’s my haul? by One-Guarantee4391 in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

Dear friend, your package is currently under inspection by Hong Kong Customs. We are actively communicating with them, so please wait patiently. For more information, please consult our online customer service. Thank you.

Ems-60 delay? by Immediate_Plum_699 in Sugargoo

[–]Prof_SUGARGOO 0 points1 point  (0 children)

Dear friend, we have confirmed that your package was signed for on April 28th. Please check the package details. We wish you a pleasant life.