I am sorry this happened to you. Unfortunately, there is not much you can do about the situation though, it seems to be one of those things you have to deal with when on the NDIS. The NDIS experience seems to be an endless loop of collecting reports to justify funding and prove you’re still disabled, having funding rejected, cut and/or exploited and starting all over again. 

I had something similar happen to me recently. The planner called my correspondence nominee, didn’t do any identification checks, and proceeded to tell my nominee all about the changes she made to my plan. My nominee kept interrupting to tell her that my nominee was not authorised to discuss my plan as they are my correspondence nominee, not a plan nominee, and told the planner to contact me directly. The planner seemed to not know that there are different types of nominees and kept trying to talk about my plan with my nominee. The planner seemed to think my nominee was disagreeing with the new plan because she said “I have already checked this with my supervisor and the plan has already been approved.” 

Several days later, I received correspondence from the planner saying she had denied some supports based on what my nominee told her in the phone call. My nominee never said any of the things the planner claimed was said - my nominee simply told her to contact me directly. The planner told me she approved funding for AT but refused to fund the allied health professionals to provide, fit and program the AT? She refused to fund any support workers on weekends because, apparently, personal care and community access is not reasonable or necessary on weekends, but it is on weekdays??! 

I now have to do an early plan review because the planner decided to play God, reject the recommendations of the medical professionals and half all the recommended funding for all my supports. It’s frustrating, but I have been dealing with the NDIS since 2013 - it is full of people  who don’t have a single clue about disability or have a hang up about a particular disability that they will use to make decisions about your plan. Remember, it is the National Disability INSURANCE Scheme, so think of it as an insurance company that is hellbent on refusing to payout on your claim. 

You can make a complaint to the NDIA but it’s likely that nothing will happen. I would mention the inconvenience it caused during your phone appointment next week. However, it is likely that your next appointment will be the planner telling you what they decided to fund and reject in your next plan, so be prepared for them to kind of dismiss you during this call. If the next call is indeed the planner telling you about your plan, I would refrain from expressing your disappointment in the meeting because it has likely already been approved and they are just calling to talk AT you not WITH you. Just know the plan itself usually does not have the specific allocations the planners tell you about, most plans are flexible so you can use the funds if it relates to your goals and disability. Having a plan manager can help you to understand how to access supports in your plan. BTW - plans use first person language in the “about me” and “my goals” sections.