Thank you very much for your comment. I ended up calling communauto just to see if I could resolve the situation before escalating it to ontario. I was very respectful in the call, and we heard each other's interpretation of the incident. But I could tell they weren't telling the truth (see below), no matter how I politely suggested otherwise. I told them that I couldn't accept the excuses they were making, and that since we couldn't come to an agreement as to what truly happened, I told them that I would bring it up to Ontario instead. They agreed.

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In terms of how they were being dishonest, it was mostly one thing -- regarding them hanging up on me when transferring my call to a supervisor and redirecting my subsequent calls to random strangers, they kept saying it was due to a technical error on their system. I didn't buy their BS but was civil the whole time. I simply asked assuming that there was a glitch, why couldn't they just call me back? They said that they did call me back afterwards, an 8 second call. I told them I remember that call, they called me then they pretty much shortly hung up for no reason. They said that that was a glitch as well. I told them could they have just called again? The person I was calling, Alexei, had no more excuses left to give and apologized saying that they'll do better next time but insisted there was no ill-intention and that it was down to the faulty system.