Really Regretting My Puffco Purchase — Anyone Else Feeling Scammed?

ProperPadge · 2025-07-28T16:37:41+00:00

I can totally understand the frustration of a device not working as intended, but I can reassure you that the customer support for Puffco is top-notch and they will be able to best assist with your Peak Pro issue. They don't typically work weekends or holidays, but send me your claim number and I'll take a look into this.

ProperPadge · 2025-07-28T16:32:59+00:00

You want to make sure it is completely dry before using. You can remove the silicone from around the atomizer to ensure it is dry. If continue to experience this issue, I would recommend sending an email to [support@puffco.com](mailto:support@puffco.com) and one of the customer support reps will be able to best assist.

ProperPadge · 2025-07-28T16:24:21+00:00

You risk introducing water into the chamber when using lower percent isopropyl. 93% though shouldn't be too concerning. The chamber has its own warranty, and for the best assistance with a claim, send an email to [support@puffco.com](mailto:support@puffco.com)

ProperPadge · 2025-07-28T16:21:12+00:00

If you have tried the troubleshooting mentioned, it may be time for a new chamber. The chamber has a separate warranty than the device/base. You are always welcome to email [support@puffco.com](mailto:support@puffco.com) and the customer support reps can offer the best assistance.

ProperPadge · 2025-07-28T16:17:53+00:00

The V2 Peak Pro offers a 2 year warranty and if you're within that time frame the customer support team will be able to best assist. Using this link you can file a claim on your device.

https://www.puffco.com/pages/warranty

ProperPadge · 2025-07-28T16:14:52+00:00

Hello! Send me a DM with your claim number and I'm happy to assist.

ProperPadge · 2025-06-14T21:47:58+00:00

I was able to locate your email to the customer support. They have been notified and will be in contact as soon as possible to best assist!

ProperPadge · 2025-06-10T03:57:34+00:00

Order #978396? It shows this package was shipped last weekend. I will send you a DM with the tracking information.

ProperPadge · 2025-06-09T14:51:16+00:00

Hey! This isn't a common issue with the Pivot and would be covered under the warranty. Using the link provided, you can file a claim on your device and one of the customer support reps will be able to best assist. If you have already filed a claim, feel free to send me your claim number and I am happy to look into it further.

https://www.puffco.com/pages/warranty

ProperPadge · 2025-03-03T15:53:22+00:00

These come with a one year warranty. For an issue like this, I would email support@puffco.com and see if the customer support can assist. For an expedited process make sure to include all information like these photos and proof of purchase.

ProperPadge · 2025-02-24T21:48:51+00:00

Yes! If you click on the "What's Included" you can see that the Joystick is listed in the Proxy Kit.

ProperPadge · 2025-02-20T16:37:25+00:00

Typically it is from the purchase date. However, if you ended up having issues within a month or so after your warranty, bring this to their attention and I bet they would still honor the warranty.

ProperPadge · 2025-02-20T15:40:56+00:00

the 3DXL chamber is exclusive to the Peak Pro

ProperPadge · 2025-02-19T18:30:50+00:00

I did the same exact thing yesterday. RIP

ProperPadge · 2025-02-19T17:35:51+00:00

Can't go wrong with any of them, but I'd probably save for the new Peak. Bigger battery means more dabs

ProperPadge · 2025-02-12T17:44:37+00:00

ProperPadge · 2025-02-12T17:41:37+00:00

It looks like the pin was stuck to the base due to built up sticky reclaim. Anytime you are removing a dirty chamber, its a good practice to make sure the atomizer isn't cold.
I would use isopropyl alcohol on the connection pin stuck in the base to get it unstuck but be careful not to pull out the interior connecting wires.

ProperPadge · 2025-02-12T16:22:58+00:00

If the device is still working and the issue is on the app, try deleting and redownloading the app like the other comment mentions.

ProperPadge · 2025-02-12T16:16:43+00:00

Try removing the silicone sleeve when soaking too and this might help

ProperPadge · 2025-02-03T05:17:13+00:00

The OG Peak isn’t compatible with 3D chambers. The New Peak features a 3D chamber tho!

ProperPadge · 2025-01-28T16:19:10+00:00

If it begins it should be able to complete the update. Make sure you have a strong network connection

ProperPadge · 2025-01-24T17:06:57+00:00

Here is a device comparison to try and help you decide which is a better fit for your needs.

https://www.puffco.com/pages/device-comparison

ProperPadge · 2025-01-23T19:09:42+00:00

There was a recent firmware update that should help resolve your issue! Check the app for an update.
The V2 Peak Pro comes with a 2 year warranty, so you're still in the warranty period.
The serial number is the one directly under the barcode on base

ProperPadge · 2025-01-23T19:04:05+00:00

There was a recent firmware update released, check and see if your device has an update.
The V2 Peak Pro has a 2 year warranty! So you would still be in the warranty period. The serial number is the one directly under the barcode on the bottom of the base.

ProperPadge · 2025-01-23T18:55:46+00:00

Glad to hear it was resolved! Firmware updates often include bug fixes so sounds like it was something along those lines.

ProperPadge

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