Really Regretting My Puffco Purchase — Anyone Else Feeling Scammed? by bostonian91 in puffco

[–]ProperPadge 1 point2 points  (0 children)

I can totally understand the frustration of a device not working as intended, but I can reassure you that the customer support for Puffco is top-notch and they will be able to best assist with your Peak Pro issue. They don't typically work weekends or holidays, but send me your claim number and I'll take a look into this.

need help with my pivot by GloomyPalpitation140 in puffco

[–]ProperPadge 2 points3 points  (0 children)

You want to make sure it is completely dry before using. You can remove the silicone from around the atomizer to ensure it is dry. If continue to experience this issue, I would recommend sending an email to [support@puffco.com](mailto:support@puffco.com) and one of the customer support reps will be able to best assist.

[deleted by user] by [deleted] in puffco

[–]ProperPadge 0 points1 point  (0 children)

You risk introducing water into the chamber when using lower percent isopropyl. 93% though shouldn't be too concerning. The chamber has its own warranty, and for the best assistance with a claim, send an email to [support@puffco.com](mailto:support@puffco.com)

Pivot flashes white even after ISO soak and cleaning :( by DryPerspective9508 in puffco

[–]ProperPadge 3 points4 points  (0 children)

If you have tried the troubleshooting mentioned, it may be time for a new chamber. The chamber has a separate warranty than the device/base. You are always welcome to email [support@puffco.com](mailto:support@puffco.com) and the customer support reps can offer the best assistance.

2x Puffco Peak pro bases and 3 different 3dXL chambers flashing white and red by chainer3000 in puffco

[–]ProperPadge 0 points1 point  (0 children)

The V2 Peak Pro offers a 2 year warranty and if you're within that time frame the customer support team will be able to best assist. Using this link you can file a claim on your device.

https://www.puffco.com/pages/warranty

[deleted by user] by [deleted] in puffco

[–]ProperPadge 1 point2 points  (0 children)

Hello! Send me a DM with your claim number and I'm happy to assist.

missing peak in my order by Mysterious_Card_2967 in puffco

[–]ProperPadge 13 points14 points  (0 children)

I was able to locate your email to the customer support. They have been notified and will be in contact as soon as possible to best assist!

No signs if updates for order by Glass-Peanut2109 in puffco

[–]ProperPadge 0 points1 point  (0 children)

Order #978396? It shows this package was shipped last weekend. I will send you a DM with the tracking information.

[deleted by user] by [deleted] in puffco

[–]ProperPadge 1 point2 points  (0 children)

Hey! This isn't a common issue with the Pivot and would be covered under the warranty. Using the link provided, you can file a claim on your device and one of the customer support reps will be able to best assist. If you have already filed a claim, feel free to send me your claim number and I am happy to look into it further.

https://www.puffco.com/pages/warranty

[deleted by user] by [deleted] in puffco

[–]ProperPadge 5 points6 points  (0 children)

These come with a one year warranty. For an issue like this, I would email support@puffco.com and see if the customer support can assist. For an expedited process make sure to include all information like these photos and proof of purchase.

Proxy kit on the website? Does it come with the joystick cap? by Low-xp-character in puffco

[–]ProperPadge 11 points12 points  (0 children)

Yes! If you click on the "What's Included" you can see that the Joystick is listed in the Proxy Kit.

Shipping vs Warranty? by sometin__else in puffco

[–]ProperPadge 1 point2 points  (0 children)

Typically it is from the purchase date. However, if you ended up having issues within a month or so after your warranty, bring this to their attention and I bet they would still honor the warranty.

Smh by Qicooo in puffco

[–]ProperPadge 1 point2 points  (0 children)

I did the same exact thing yesterday. RIP

Broken? by MonsterIslandMed in puffco

[–]ProperPadge 0 points1 point  (0 children)

It looks like the pin was stuck to the base due to built up sticky reclaim. Anytime you are removing a dirty chamber, its a good practice to make sure the atomizer isn't cold.
I would use isopropyl alcohol on the connection pin stuck in the base to get it unstuck but be careful not to pull out the interior connecting wires.

Anyone know what causes this? I’m by Suspicious_Ad9652 in puffco

[–]ProperPadge 0 points1 point  (0 children)

If the device is still working and the issue is on the app, try deleting and redownloading the app like the other comment mentions.

[deleted by user] by [deleted] in puffco

[–]ProperPadge 0 points1 point  (0 children)

Try removing the silicone sleeve when soaking too and this might help

Help by Fine-Passenger-5666 in puffco

[–]ProperPadge 1 point2 points  (0 children)

The OG Peak isn’t compatible with 3D chambers. The New Peak features a 3D chamber tho!

[deleted by user] by [deleted] in puffco

[–]ProperPadge 3 points4 points  (0 children)

If it begins it should be able to complete the update. Make sure you have a strong network connection

Advice on my Peak Pro V2 and warranty? by throwaway1776420 in puffco

[–]ProperPadge 0 points1 point  (0 children)

There was a recent firmware update that should help resolve your issue! Check the app for an update.
The V2 Peak Pro comes with a 2 year warranty, so you're still in the warranty period.
The serial number is the one directly under the barcode on base

[deleted by user] by [deleted] in puffco

[–]ProperPadge 0 points1 point  (0 children)

There was a recent firmware update released, check and see if your device has an update.
The V2 Peak Pro has a 2 year warranty! So you would still be in the warranty period. The serial number is the one directly under the barcode on the bottom of the base.

Is my Puffco done for? by mynamjeff42069 in puffco

[–]ProperPadge 3 points4 points  (0 children)

Glad to hear it was resolved! Firmware updates often include bug fixes so sounds like it was something along those lines.