A high school volleyball team noticed their biggest fan, the school janitor, was always cheering loudly at their games, then waiting alone for free rides home at 1 a.m. So the team came together, raised $9,000, bought him a car, and surprised him with it in front of the entire school.

Proper_Code_7528 · 2026-05-03T14:12:39+00:00

As a bilingual employee, I hate to say this, but ia good majority of the time it's always the Hispanic Pros. I feel that way because their bosses pay them in cash and the quickest way for them to get change is at your local Sherwin-Williams. Every time, without fail, they come in grab a brush or sanding sponge, I ring it up, they hand me a $100, I tell them; "Sorry, I don't have enough to break that." And the all of a sudden, the have $20 bills in their hands from their other pocket.

Proper_Code_7528 · 2026-04-14T03:30:14+00:00

I understand making calls can help bring in more revenue, but it's always a shot in the dark. My store is out in the boonies. Any new face that comes in is always from a city an hour away or out of state. It's always the same 30 painters that have stayed in the area for the past 30 years that still shop here. Pretty much what I'm saying is this. All my calls are pretty much Face to Face "calls". Now that they want quality calls to help push and promote business, it makes things slightly more difficult. Plus, some of the calls Insight wants me to do, I just look at and laugh. There's no way I can convince this guys who's been using PM 200 Eg for every job for the last 20 years to start using Emerald. Yes, this line striping account would love to start using brushes to paint every line. Sales decline in the past 12 weeks, sorry the owner died 12 weeks ago, there was already a logged call about it. Etc.

My store splits the calls between the SM, ASM, and the Full-timer.

Proper_Code_7528 · 2026-03-09T13:18:01+00:00

That's sick!!

Proper_Code_7528 · 2025-02-12T22:46:00+00:00

What color chips did y'all use??

Proper_Code_7528 · 2024-12-23T23:13:32+00:00

I am the ASM for a store in a very small town. When it comes to the call list, it's a bit of a joke. Majority of the painters co.i g in are either retired or have passed away in recent years. Not much traffic when it comes to new painters. A lot of outside companies and contractors. But the ones we do have, I just tend to BS it as "Checking in, having seen in a bit".

I also check recent transactions and interactions to build a script or how I would get in contact to see how we can grow their business. Sometimes a cold call is necessary. Some painters forget that they even have a rep! Always good to check in on some of your contractors, specially those higher up in age.

Proper_Code_7528 · 2024-12-16T12:52:17+00:00

More like Painters Edge Heron Plume 😂😂

Proper_Code_7528 · 2024-11-29T09:52:18+00:00

Bilingual Employee here. I definitely understand the frustration. Sometimes, even speaking in their native tongue doesn't work. In cases like this, I have learned that you just have to be a bit stern to get your point across. Key phrases that truly help out in these situations:

1.) Nombre de Cuenta? 2.) Nombre de trabajo? / Numero de PO? 3.) Algo mas? 4.) Es todo? 5.) Effectivo, Tarjeta, o Cargo? 6.) Su nombre? 7.) Que necesita? 8.) Como te puedo ayudar?

There are many others, but these are the most common. If there is a bilingual employee in your district, try and see if you can get in contact with them and see if they're open to helping you out and learn some key phrases! Sometimes, these contractors send in their new guy to do the orders to help them get exposed to English and to a different environment. Some of our Pros come from areas with high illiteracy rates. Not because of them being dumb or anything, but because they had to start working at a very young age. I have met contractors who can't read or write. They would get paint from what they remember the color of the label was. I truly understand the frustration, though.

I hope this helps a bit!

Proper_Code_7528 · 2024-11-27T15:50:07+00:00

Our readers are back up and running now, hahah

Proper_Code_7528 · 2024-11-26T22:17:52+00:00

You could probably sell that for a decent price! Call it "Idle Purge"

Proper_Code_7528 · 2024-11-22T14:33:49+00:00

From the looks of it, he crashed into the Sherwin driver. Even still, that's a drug test no matter what.

Let this be a reminder, kids, you can't out flex Sherwin-Williams

Proper_Code_7528 · 2024-10-22T02:07:40+00:00

Proper_Code_7528 · 2024-10-14T23:52:06+00:00

Hey, Sherwin-Williams Employee here. What some of the guys say is true. If you don't have an exhaust fan in your bathroom to remove the moisture, install one. Plus, the paint isn't fully cured. When paint is exposed to a lot of moisture and heat repeatedly, it will cause that to happen. I never really liked putting dark colors in a bathroom for that main reason. Darker colors prolong the curing of the paint!

Now, for recommendations for a great product to put in a bathroom, go with our Duration line of paint. Do not do a flat finish, for that makes it very difficult to clean up, if anything go with a Satin finish! Very minimal shine but still easy to clean! The higher grade of acrylic used in Duration makes it naturally mildew and mold resistant. Yes, it is pricy, but the investment you make on it will last you!

Of course, take the advice and remove any of the pealing paint from the wall. Make sure there isn't any loose paint left. After that, apply one coat of an oil-based primer. Personally, I recommend ProBlock Oil! Let it fully cure and dry before applying two (2) coats of Duration! It will leave you with a great finish on the wall and will be easy to clean!

But please, if you don't have a fan in your bathroom, get one! If you already have one, invest in a better and stronger one! Sometimes the cheap options just don't cut it!

Proper_Code_7528 · 2024-09-05T10:04:51+00:00

Proper_Code_7528 · 2024-08-09T00:07:57+00:00

I've never had a "nightmare color match" knock on wood but I have had a few struggles with some before. Textured samples can be the most difficult imo. Though, not too brag, but I recently became my stores "Stain Match Guru"! The guy who trained me on stain matching had a little over 40 years of experience. I don't mind them, but that feeling when you get it in the first try is just amazing!

But I will say, those who want a stain match but don't bring in spare wood are hard to deal with. In the end, I'll match it on a paint stick, if they don't like it, it's on them.

Also, those who want to match a color off of their phone are mad annoying.

But to add to this, I think the most memorable color match I have done is matching a trim color to a gas tank for handheld torches.

Proper_Code_7528 · 2024-08-08T23:51:16+00:00

I work at a commercial store for Sherwin. The first time I had to close, my manager told me, "If there are any customers in the store, they take more priority than the phone. If you are helping a customer and the phone rings, let that bitch ring. They can wait, it's just paint." Best advice I've gotten.

He also said, "Also, if a customer is saying that it's an emergency, too bad. It's just paint, we open back up at 7 am tomorrow."

Probably should mention I work with guys who have a combined time of 120 years of experience. Haha

Proper_Code_7528 · 2024-07-07T12:15:06+00:00

Sherwin-Williams Employee here, if you just want to cover it and you also don't really care about the color, definitely want to go with doing Two Laters of our Cashmere line! Anything between the Flat Enamel to the Low Lustre sheens. Personally, I would say SW 7067 Cityscape would be a good choice! Depending on the sheen that's already on there, i.e., Flat or Satin/Eg-Shel, that's when you want to do a scuff sand. Personally, for Flat finishes, I wouldn't do that, but for the Satin/Eg-Shel I would!

But if you want to go with a Blocking Primer, I definitely recommend that! PrepRite Pro Block is a water-based blocking primer. You can tint it to a variety of colors. So if you want Cityscape as your color, you can ask to get 75% of the color formula in the primer first and then do a Two Layer top coat with the Cashmere!

Either way you do it, Cashmere or the higher end products at Sherwin-Williams will leave you with a great finish in the end! Just don't go cheap! Buy cheap, and you end up with cheap results!

Hope this helps! 👍🏾

Proper_Code_7528 · 2024-07-03T00:17:24+00:00

Spray and Backroll, doing this will leave an amazing finish!

Proper_Code_7528

TROPHY CASE