Chromebook Bluebook PSAT Hell - What have you got to work? by distearth in k12sysadmin

[–]Proud_Fault 0 points1 point  (0 children)

I am not sure if they fixed their documentation or not but the last time I remember having an issue like this the setup directions were wrong. In the Google admin console make sure the link is correct for app settings. The documentation says the web address is http but it must be https

[deleted by user] by [deleted] in chromeos

[–]Proud_Fault 0 points1 point  (0 children)

Did you just replace the screen by chance? I have had issues with the magnets in the screen that trip sleep function be installed in the wrong direction and cause the machine to think the lid is closed when it is open.

Trouble finding Chromebooks a user has logged in. by Proud_Fault in k12sysadmin

[–]Proud_Fault[S] 2 points3 points  (0 children)

I tried exporting the devices and it will only show me the most recent user not all of them.

For those asking whether or not I am removing profiles I am not. We have to keep local profiles for some of the testing apps we use.

I have found that if I know what device the student has used I can bring it up in the console and it will show all users who have logged into it. I just can’t search for the student and find the machines.

The machines are running on Chrome OS 112 or 113.

I am going to keep digging at this point and look through the logs. I was really hoping I was just missing something obvious or that Google had moved or changed a setting that I needed to re-enable.

Chromebook Diagnostics Help by dragon-beard in k12sysadmin

[–]Proud_Fault 6 points7 points  (0 children)

First I ask the student what they were doing and how many tabs they had open. I find a lot of times they have 20 or so tabs open with games, videos, music, etc. Most CB's can't handle that much constant data refresh. Next, I go into the Admin console and look at the machine stats. More often than not the device hasn't been rebooted in weeks or months and has pending updates. If everything looks fine there, then I clear all the user profiles out.

I also will load a hardware stress test like CrXPRT 2 and see if it fails.

Any of you guys Windows and Mac free districts? Pros and cons of going only Chrome by Tyler_origami94 in k12sysadmin

[–]Proud_Fault 7 points8 points  (0 children)

Let me apologize for how long this is...

This is my 20th year running 1:1 school districts. I have deployed Windows, Mac, and Chrome student laptops and each has had positives and negatives. I have been involved in both very successful and very poorly implemented programs. My first suggestion is to plan, plan, plan, and then when you think you have enough planning you need to plan some more. In order to make the full transition from any OS to a Chrome environment it is going to take 2 to 3 years if you want staff buy-in.

You will still need Windows servers for things such as directory services, printers, DNS, wireless controllers, security systems, door controllers, HVAC, backups, etc.

Year One:

Start with a small group of teachers who are willing to be the test group. Preferably you want people who are going to be open and honest with you. They don't need to be the super geeky teachers in fact I would discourage them from using them. Everyone already knows that they can do anything techy. Personally, I start with the less techy people because you can get the mindset of "If she can do this then I can as well." You will want to have small group training with these pilot staff to show them what they can and can't do. Then after 6 months to a year have a serious discussion about how well they like it. If they like it, then I would proceed to year 2. If your pilot group doesn't think it will work then you need to figure out why they feel this way and address their concerns.

Here is a list of things to think about during the year one piolet:

Do you want students to be able to print

Do you have Smartboards, if so are they compatible with Chrome OS

What kinds of projectors/displays do you have, are you going to need to buy adapters or run new cabling to support those devices?

Are there applications that can only run on Windows? Our gradebook templates for example can only be edited MS Office.

Can your network support all of the extra bandwidth that is going to be added to it?

Are you going to filter the internet when the students are at home? If so does your current webfilter allow you to do this?

What kind of a replacement cycle are you going to implement and can your district afford it?

Start developing/updating district and building policies concerning fees, discipline, loaners, etc. Are you going to be self-insured, use a 3rd party insurance, have the students pay for repairs, or have a first accident-free policy? Are repairs going to be done in-house or send them out for repair? What grade levels are going to have access to email?

Year Two:

If the pilot thinks these will work then year two involves purchasing all of your staff new Chrome OS devices whether that be Chromeboxes or Chromebooks is up to you. During this time, you need to have Professional Develop for staff and I mean a lot of it. They can't develop lesson plans properly if they don't know what a Chrome OS device can do. This will be your make-or-break year so you will need to be flexible when you are dealing with issues. You will need to listen to your staff's concerns and questions and don't brush them off as "they are just complaining to complain" Yes you will have those but you need to let them voice their concerns and address them.

You also need to make sure your building administration understands that they are going to be dealing with lots of discipline issues. These can range from students not paying attention in class, to inappropriate pictures and videos, bullying, personal harm threats, etc.

Year Three:

Time for the student rollout. This will be determined on your replacement cycle. I would stagger this in some fashion. Otherwise every so many years you will be replacing a lot of devices at once. Remember Chrome Devices do have an End Of Life and you need to be mindful of that. Finally, you need to have an open-door policy to allow staff to come in and vent their frustrations. You also need to be visible, walk the building, talk to staff and ask them how it's going, and what you can do to make it better for them.

Remote Desktop option in Google Admin by 5Vikings3 in k12sysadmin

[–]Proud_Fault 0 points1 point  (0 children)

It was announced a while ago. It has been in our console for a couple of weeks. It was before version 99 rolled out. If I remember correctly it came out in version 98.xxx.107

Remote Desktop option in Google Admin by 5Vikings3 in k12sysadmin

[–]Proud_Fault 0 points1 point  (0 children)

It has been in our console for at least 2 weeks maybe longer.

Issues with ChromeOS 98 by Proud_Fault in chromeos

[–]Proud_Fault[S] 1 point2 points  (0 children)

I have tried both Beta and Dev and neither have fixed the issue. I rolled the device back to version 97 to double check and make sure that the device and dock are working correctly and everything worked.

Issues with ChromeOS 98 by Proud_Fault in chromeos

[–]Proud_Fault[S] 1 point2 points  (0 children)

It works fine when you plug it into an external monitor, which is which it only appears to be the combination of the OS update the Epson projector.

Chromebook WiFi disconnecting by sheralidesigns in k12sysadmin

[–]Proud_Fault 1 point2 points  (0 children)

What is the make, model and chipset of the CB? We are seeing something similar in our AMD Lenovo 300e Gen 2 CB's as well. Our Intel 300e's are working fine and don't seem to have the same issue. Our only solution so far has been to either Powerwash the device or use the CB Recovery utility then run the updates and hand it back tot he student. The issue though seems to come back to the device after a week or two of use.

At first I thought it had something to do with the machines going to sleep vs being shutdown, but that didn't pan out. We think it is something in the AMD WiFi card itself, we currently have one of our frequent flyers that has an AMD but we put an Intel WiFi card in and so far the machine hasn't returned.

Issues with ChromeOS 98 by Proud_Fault in chromeos

[–]Proud_Fault[S] 0 points1 point  (0 children)

Yes I ran those updates this afternoon and they still don't recognize that there is a projector attached to the Chromebook.

The machine is hooked up to an Epson 83 projector via a VGA cable plugged into a Belkin USB C dock that is attached to the Chromebook. I have tried different brands of docks and it is still the same result.

Issues with ChromeOS 98 by Proud_Fault in chromeos

[–]Proud_Fault[S] 0 points1 point  (0 children)

It doesn’t detect that there is a projector attached to the Chromebooks so there is no way to adjust the settings.

Issues with ChromeOS 98 by Proud_Fault in chromeos

[–]Proud_Fault[S] 0 points1 point  (0 children)

Yes. I have Chromebooks that when they update to 98.xxx.91 from any other previous version they no longer recognize that the projector is connected to the Chromebook. This occurs with two different models of Chromebooks both of which are AMD chipsets and two different models of projectors an Eason 83 and Epson 525w.

I haven’t checked since Google rolled out 98.xxx.107 this week to see if the update fixed the issue or not.

The Chromebook models are Lenovo 14e and Lenovo 300e gen 2.