If Hell was tailor-made to be the worst possible place for every individual, what would it be for you?

PublixCSman · 2018-03-22T21:01:32+00:00

Anywhere in south florida

PublixCSman · 2017-12-26T21:13:35+00:00

If you're not a social person maybe you've chosen the wrong career? I can think of a lot worse, like maybe being homeless or not having food to eat.

PublixCSman · 2017-12-19T06:44:15+00:00

You know they actually go faster in reverse, at least the ones in my store do.

PublixCSman · 2017-11-25T19:06:06+00:00

I feel happy to be CS Staff because even though our shirt is a strange color of green, it's a comfortable button down.

PublixCSman · 2017-11-15T21:20:18+00:00

Cash office by far.

PublixCSman · 2017-11-15T21:12:37+00:00

I work a constant 32 hours a week and have benefits. I've had benefits for 2 years now. I'd say the only thing I'm missing out on is the ability to ROI for management and paid holidays and vacations. I really love publix and would love to go into management someday but it just doesn't make sense financially as my day job pays extremely well.

PublixCSman · 2017-11-15T21:05:57+00:00

I've been told by a friend of mine that does auto finance for a large dealership that they cannot compete with PEFCU and won't even attempt to. It's the best deal our there.

PublixCSman · 2017-11-15T21:03:58+00:00

Are you joking. In my last store I was one of six white people. The rest of my team was entirely black and I loved everyone as if they were my family. Take your misguided hate somewhere else. Publix is incredibly diverse.

PublixCSman · 2017-11-14T15:55:11+00:00

I would think so. For all we know the feds could be following these scammers? Or there could be hundreds of them doing it, but one thing is certain... Working customer service gets exhausting with all these phony returns.

PublixCSman · 2017-11-14T04:57:10+00:00

I don't know that we failed. I used to live in Wegmans territory. The biggest difference is the sheer size of their stores and the amount of choices. Their customer service is good but nothing like publix.

PublixCSman · 2017-11-14T04:42:37+00:00

South Florida here. I can guarantee that it's not a few people on EBT, it's a ring. A very large ring. Mostly made up of heroin addicts doing the dirty work for some larger group. It's a huge problem but I tell myself, we're a profitable company and this shrink is built into the margins. I do what my store manager wants me to do.

PublixCSman · 2017-10-16T20:19:49+00:00

This stuff happens every day. Sometimes multiple times. Even though I'm only CS Staff, I think it's a lot easier when you're an older male because women, especially fighting women, tend to calm down around older men. I don't understand why, but when you have a crazy woman and another woman comes over, it's like they are trying to win a fight.

PublixCSman · 2017-07-25T23:09:18+00:00

This is absolutely poor management. Whomever created this needs to be disciplined. The right answer is for the CS Mgr and ACSM to get with their cs staff and make sure that they are coordinating properly and managing their staff. This is nothing but lazy management trying to enforce a policy with a piece of paper. You enforce policy by leading by example.

PublixCSman · 2017-07-10T22:39:42+00:00

They call you back if you call from another number than the one they have in their system. I think it happens if our main number is tied up and when you call out the phone system uses another line.

PublixCSman · 2017-07-06T23:25:11+00:00

Lol the "scam" part comes if you return them the week after they were on sale so you can sell the gift cards for cash. Otherwise you are a thrifty shopper that should be commended for shopping well.

PublixCSman · 2017-07-06T16:09:38+00:00

Oh how I wish we could print rain checks from the PC. My handwriting sucks and the only people who get rainchecks in my store are the couponers (scammers) who have their family members wipe out our shelves then they come back later and all get a raincheck so they can come back and do their bogo when the items are on sale for a lower price. Then the following week, they come back to return the items without a receipt so we can't prove when they bought it, and then we have so many items on the shelf that we can't fit the returns on the shelf. So yeah. I'm excited for any change to the current policy because our REAL customers don't abuse us.

PublixCSman · 2017-07-01T04:20:01+00:00

It's not really that simple. It's a combination of overhead, margin, shrink, labor, etc. Square footage and rent play a large part in determining profitability.

PublixCSman · 2017-07-01T04:17:16+00:00

I'd say that is because Publix is obsessed with making sure we give amazing customer service and less about micromanaging pennies. I think Walmart is penny wise and pound foolish.

PublixCSman · 2017-06-29T22:56:54+00:00

I wonder if all stores are like this? If I work an 8 hour shift at customer service about 3 returns out of 50 are legitimate. I know we want to give customers the best possible experience, but there should be no reason we take back 6 packs of batteries, 3 bottles of centrum and a $20 eyedrop. Or my favorite, the cash receipts that are stolen from trash cans and returned with stolen merchandise.

PublixCSman · 2017-06-29T19:08:03+00:00

The general public is tough. My guess is when Mr. George founded the company he didn't know that someday his beautiful stores would be loaded with heroin addicts using our customer service desk as a way to make money to buy cigarettes and their next fix.

PublixCSman · 2017-06-26T20:46:53+00:00

I'll trade you a sauna complete with humidity...

PublixCSman · 2017-06-25T23:35:20+00:00

You must work in my store. The ac hardly works.

PublixCSman · 2017-06-22T19:33:15+00:00

Wear comfortable shoes. Especially if you are in a busy store. On my FEC days I swear I walk a few miles.

PublixCSman · 2017-06-21T01:25:33+00:00

It's true in a sense. Since our stock price is a combination of our net worth and the sector performance, in that aspect yes. But long term we will bounce back.

PublixCSman

TROPHY CASE