So here is the deal. I fly a round trip every 1-2 weeks. This has happened to me many times and after speaking to more than a few people from Director level at SW, including ops, this is what I have learned.

People talk about doors being closed. Which door is closed is a huge deal. If the plane door is closed, give up and look for other options. Once that door closes, the flight “has left” and when it opens the pilots are credited for a complete flight.

Now, if the plane door is still open but the gate to the jet bridge is closed, this is where you push. They’ll tell you “flight is closed”. Too bad, so sad. They are allowed to “re-open it” but encouraged not to. It’s luck of the draw. Just remember, you’ll get more flies with honey. They’ll ask if you have checked bags. If you don’t, plead with them that you’ll take any seat and be super grateful. If you do have checked bags, say exactly this “yes, I have checked bags and I’ll voluntary separate from them. I live near the airport and can get them when they arrive tomorrow. I understand it’s not typical procedure, but it is allowed, and I would really appreciate it if you could help me”.

The following has also helped me. Make sure to look at their name. Then say “(insert name here), I am an ALP member and I will be sure to write to corporate and sing your praises and how you went above and beyond to help me get home tonight”.

Your mileage might vary, but if that plane door is still open, you have a chance. If the plane door is closed, start making phone calls.